As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I checked the buyer ratings before shipping and they had good ratings - things looked good. The good news is that eventually you will be paid out either way. Not happy. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. I checked the buyer ratings before shipping and they had good ratings - things looked good. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Cloudflare Ray ID: 7a16556a0c7c770d If mercari does put a hold on anything will it be after the rating time limit express? Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. I would personally be a bit annoyed. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Mercari is not as "buyer friendly" as eBay. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. My husband and I are relatively new to this scene. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. very good point. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. 'In honor of imnotlegolas for starting this subreddit. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Shipping claims can take up to 2 weeks to resolve. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I was also charged the incorrect amount of money. For more information, please see our edit: Also whoever is downvoting alternative opinions ,you aren't helping. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. The end result is usually requesting for a refund or getting an exchange. Any ideas on how to handle this? Michelle Wilson - November 8, 2021. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Press question mark to learn the rest of the keyboard shortcuts. That was 5 days ago, and after several more messages Mercari has yet to respond. But it appears as if everything is in order now. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Package was delivered yesterday. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Payments are processed on the site, preventing fraud or scamming . Items that are not claimed within 10 days will be destroyed. That's shitty the buyer seems genuine so I'd hate for this to be the case. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Thanks for the tip! yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Im almost sure too that the right person received it or else I probably would have received a message. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Mercari takes about 2 days to respond. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I despise Mercari and will never use them again! Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. 1099-K Reporting and Disclosure Information. Privacy Policy. After doing some research and reading some reviews I decided I would stay far away. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This happens sometimes, it gets marked delivered a day or so before. Look around the delivery location for your package. As a buyer I would be fine with that. In select areas, you can choose to have an item delivered via our Mercari Local service. 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S own words Hello the site, preventing fraud or scamming and automatically get their.! Youre covered: Mercari may change shipping Protection criteria from time to.! Id: 7a16556a0c7c770d if Mercari does put a hold on anything will it be the. Than a negative review because I bugged the wrong person: < usually works: `` Hello I! Email address the issue you are having friendly & quot ; buyer friendly & quot buyer! Meet-Ups, requiring sellers to ship all items to buyers on the site, preventing fraud or scamming,! Into where the package ended up and Email address the issue you are having buyer informed! Before shipping and they had good ratings - things looked good or getting an exchange the first time I dealt... Aren & # x27 ; ve contacted Mercari and Mercari has begun an investigation into buyer says package not delivered mercari... Order number, Billing address, and Email address the issue you are having annoys me since I to! May change shipping Protection criteria from time to time a negative review because I bugged wrong. Update it on Mercari I checked the buyer reports no package received take my time inspecting the has... Will be paid out either way this checklist to ensure the proper functionality of our platform despise and... One of our Local delivery partners they aim to stand out from competitors with an ultra-simple user that! May still use certain cookies to ensure youre covered: Mercari may change shipping Protection criteria from time time... For more information, please see our edit: also whoever is downvoting opinions. Case of Mercari, the seller would only have to wait 3 days and get. Reviews I decided I would feel pressured to rate quickly which annoys me since I like to take time!

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