This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. Shut the TV down at end of night and next morning stuck in endless loop of reboots. Software A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Click OK. Use the down arrow button to set Power Preferences. Ok, so I swapped out the Comsope amp/splitter. So what will you do if it is your Cox Mini that requires resetting? Your email address will not be published. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Did they ever solve your problem? If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Everything looks in spec. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Wait until the screen loads and then click. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. . How To Access TV Menu With Xfinity Remote? Bienvenido. You can also use the Cox app (App Store and Google Play Store) to reset your modem. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? The reset process will be finished when the gateways front panel flashes off and on. A TV receiver reset may take up to 15 minutes. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. Thats one of the first things the phone support tech will ask. The answer is simple. Your internet and X1 box uses the same channels to operate. The one I have is CSMAPDU9VP. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". Here's what you'll need to do if you're having problems with the app. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. This happens after a minute in Fast Forward or Rewind. First, check DownDetector then check your homes speed by usingSpeedtest.net. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Learn More. I appreciate the help! As it may happen to every cable box system, Cox too comes with its fair share of troubles. Bienvenue" loop. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. I am assuming it has an integrated MoCA band pass filter. - guess it is back to watching nexflix, the internet does work. From My Services, navigate to the MyTV option given under it. Before you begin any of the main steps, you must have the Cox app. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Tried restarting it several times, no joy. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Worked with several different agents, who issues a "refresh on the backend". On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. . are other set top boxes working? The reset process usually takes up to 15 minutes. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. Apparenly their box is garbage and their service is worse. This will show any problems with your Cox Mini box. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. You've eliminated everything on your end that we would've asked you to check. Ensure that the remote batteries arent dead. Contacted Comcast and went through the entire process again. qg. I was so mad that I just said **** it and went for the upgrade. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. Restarting the gateway could also fix the issue. In this case, wed recommend giving Cox customer service a call. Alternatively, you could also unplug your cable box. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. adding to great reply above. is this a small box or larger DVR or XG2? Nothing changes. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. And here, we tackle those problems with a simple reset of the cable box. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Heres a quick guide from Cox themselves. Dont worry. I don't want to make an appointment, because I do not want a tech coming into my home right now. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Make sure that all the cables are tightly secured. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Settings Preferences. Take a speed test to confirm if your speeds are lower than what youre paying for. That would be great@CCAndrew. Still no Joy. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. Before you do that, try some of these quick Cox Cable fixes. Software Even after they sent me a new box! When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. Plug everything back in after a minute or two, check the wires, and try again. If youre like me, you probably have a Cox home phone too. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Sometimes the cable wires in the walls need to be replaced. It will not move past that. Youll be able to see a welcome screen. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. If all else fails, you canswitch to DirecTV. The device will play the previous channel. Bienvenido. It has five amplified ports and one non amplified VoIP port for the cable modem. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. The green light is lit on the amp, so it is getting power, but maybe its damaged. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. They promised me that it would not but my monthly bill is now $5 higher per month. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. You can also try to Reset your Cox Remote. Use a narrow object like a paper clip and hold down the reset button. Cox periodically updates the Contour app to fix bugs and improve the viewing experience. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. So, restart the router or modem, or both. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. But unfortunately you usually will be stuck back in theWelcome. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. 2 years ago. TypicalComcast. MacBook Locate the reset button on the back of your gateway device. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Disconnect the modem from the power outlet. Under the My Services tab, go to My TV and click Reset Equipment. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. screen. TV programs that are actively recording will be interrupted. What are my other options? 2021-07-17 05:07 PM. it just happened to me after having no signal for 2 days. Your TV and cable box should be connected to a power strip and be powered on. Contacted Comcast and went through the entire process again. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. For more information, please see our You simply have to wait for Cox to resolve the situation. Good luck, and hopefully we helped you fix your home internet, TV or phone. They promised that I would get the 6.99 refunded and removed once the old box was received. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Choose the Customer Support option from the Menu button on your remote. Youll find the Zoom option. I thought this was oddsince the first DVR box is 5.00/mo. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. If a reboot doesnt help and none of the cables are loose, something else is wrong. screen. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. The reset process of the set-up box will begin shortly. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Slideshows The Contour receivers may not be linking together. 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