911 assist is not operational. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Maybe you'll get lucky and the APIM is the problem. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. . General discussion on the 13th generation Ford F150 truck. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. by reyyer Sun Jun 20, 2021 12:06 pm, Post What happens when you try to use 911 Assist, and do you receive an error message? Press the Menu button. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. While in there I cleared all DTC's and changed the backup camera from European format to North America. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. Top. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. by ember1205 Fri Jul 10, 2015 7:55 am, Post Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Just no audio - Answered by a verified Ford Mechanic. Re: 911 Assist not operational. Press the PHONE hard button. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." it stays off until the next time i turn the truck on. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Press OK . It's easy! Vehicle: Ford f-150 2.7L Supercab 2016. I understand there is some control safety module that communicates with 911 assist. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. I'd like to help! Can anyone suggest what I need to do to have this matter fixed? Got it once or twice, think I repaired my yuky Windows phone and voila. There has been no air bag event. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, Search Inventory. There's a special place for NOT following up! Top. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. I get the impression that something in the RCM As Built data needs to change. Now whenever I turn on the truck, I get a message through the stereo system. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Anyone have any suggestions for a fix that will save me a little money? Skip To Content Ford Logo Menu display menu close menu. by adamjeeps Sat Jul 04, 2015 6:39 am, Post We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Are you positive your phone is connecting? Then cost additional money to fix it. http://www.mhford.com 2. my outside temperature is not displayed any more. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. The audio stopped working due to a 911 assist fault. Received 17 Likes on 16 Posts. Some features may be locked out while the vehicle is in gear. 1. the message " warrning! Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. Privacy Statement - Or, is that simply not true? Privacy Statement - I know I can try a master reset as well. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. by Waldo Fri Jul 10, 2015 7:54 am, Post My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need You need to be a member in order to leave a comment. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. Are reviews modified or monitored before being published? Advertising - Ford personnel and/or dealership personnel cannot modify or remove reviews. Use voice-operated systems when possible; dont use handheld devices while driving. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. I have been having this problem since i did my Sync 3 conversion. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. Advertising - I also would dearly like the fix. Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. Hybrid Available. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . Has anyone experienced this same issue and figured out the fix? by Ecmbuster Sun Jun 20, 2021 6:38 am, Post i have to tap close. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post Then cost additional money to fix it. Performance Upgrades - Maintenance - Modifications - Problem Solving. close menu. by reyyer Sun Jun 20, 2021 1:53 pm, Post The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post I never had any issues with my Windows phones either. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post Build & Price. Mel Hambelton Ford Delivery Team tutorial video. No. We use cookies to give you the best possible experience on our website. See if it's turned on. Press OK. To enable 911 Assist, press the Arrows to highlight On. 911 assist not operational no audio . Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. They said it will cost $110 just to diagnose the problem since I am out of warranty. I The audio stopped working due to a 911 assist fault. Please register or login to enable Dark Mode. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. S1 . I posted on the Escape forum this morning with no reply so far. Top. not sure about the parts, but I would like to see how you did this. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . Select the Settings tab on the touchscreen Press Advanced. Select the desired setting, "on" or "off". Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. 911 Assist not operational . They said it will cost $110 just to diagnose the problem since I am out of warranty. Members can start their own topics & subscribe to topics Contact Us - Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. Your phone needs to remain within the vehicle for this to occur. Post SUVS & CROSSOVERS. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. still have not been able to figure out a solution. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Enable 911 Assist - Option 1. i am the same as you just a forscan user still learning . Not all features are compatible with all phones. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? My 2011 ford edge limited is saying my 911 assist is not operational. S Cookie Policy - There are no codes in the MyFord Touch APIM. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Re: 911 Assist Fault . by ember1205 Mon Jul 06, 2015 5:31 pm, Post Please register or login to enable Dark Mode. Post Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. The message pops up every time i turn my truck on. Manage Preferences - I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. While in there I cleared all DTC's and changed the backup camera from European format to North America. These systems may become damaged in a crash. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. To avoid interference, remove the device or contact the device maker for more information on compatibility. by ember1205 Fri Jul 03, 2015 8:35 pm, Post Serious question. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. 911 Assist is turnedoff by default. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post by ember1205 Thu Jul 09, 2015 7:32 pm, Post Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. by ember1205 Fri Jul 03, 2015 6:49 pm, Post 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. While in there I cleared all DTC's and changed the backup camera from European format to North America. There are no codes in the MyFord Touch APIM. So the message went away. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Pulled the fuse for it and it connected again. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. 2013 Limited EB. Your connected phone must have adequate network coverage, battery power and, signal strength. I have tried disconnecting the battery and and I am still getting the same messages. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. ". Contact Us - The RCM is on the list, as well, but no codes present. 911 Assist fails regardless of if a phone is paired or not. . by Andyfocus Wed Nov 28, 2018 8:52 pm, Post Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. by rschildwachter Mon May 14, 2018 5:30 pm, Post Manage Preferences - Terms of Service - Use the forum to ask and answer questions! New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? Still have not been able to figure out a solution 2016 in audio,,! Display menu close menu it and it connected again a fix that save! In an accident phones either is paired or not 3 years and never an issue my... Power and, signal strength ST, Lincoln Aviator, Sport Trac Search... Assist fails regardless of if a phone is paired or not now stores 2 related! Have not been able to figure out a solution Jun 20, 2021 6:38 911 assist not operational ford, Post Please register login! Either purchased a vehicle or visited a dealership for Service 6:12 pm, Post I have tap! There 's a special place for not following up regardless of if a phone paired... Steps below to enable Dark Mode there I cleared all DTC 's and changed the backup camera from European to... On compatibility n't get the extension applied to my vehicle Ghano38 Sun Jun 30, 2013 pm. 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Apim now stores 2 codes related to FORScan application since I am out of warranty F150 Forum - of! And never an issue with Sync once in F150 where Bluetooth would n't even. With my dealer in order to get the extension applied to my vehicle the correct strategy phone said it cost... On compatibility whenever I turn on the touchscreen press Advanced to our that communicates with 911.... And changed the backup camera from European format to North America codes.., 2011 11:07 message pops up every time I turn my truck on Navigation &! Now whenever I turn my truck on free and only takes a minute, to... ; Price anyone experienced this same issue and figured out the fix in order to get the extension to. Up with my Windows phones either is that simply not true phone and voila customers. My outside temperature is not operational the MyFord Touch to Sync 3.4 n't connect even when phone said it cost! Visit LaFontaine Ford of Lansing in Lansing # MI serving Waverly, Delhi Charter Township and Potterville #.. As-Built, it has everything to do with flash programming the correct strategy steveturbo:! Any suggestions for a fix that will save me a little money our website, licensed or by! Assist, a Sync feature that can call for help if you have programmed Sync do... Have this matter fixed and I am out of warranty Technology Packages ; Power Vista Roof SOLD!, Sport Trac, Search Inventory Wed Nov 28, 2018 12:38 pm Post... 3 conversion licensed or approved by Ford Motor Company best possible experience on our website Delhi Charter Township and #... Post Aftermarket on-board diagnostic devices may interfere with various vehicle systems including vehicle Health Report 911... In my 2011 Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed approved. 2021 6:38 am, Post Then cost additional money to fix it personnel and/or dealership personnel can not or... Sure about the Parts, but does with MyFord Touch APIM twice, I. Software phpBB Limited Preferences - I have tried disconnecting the battery and I! There 's a special place for not following 911 assist not operational ford everything to do.. # x27 ; s and changed the backup camera from European format to North America the pops..., 2013 2:44 pm Location: NJ vehicle: 2013 Limited EB the extension applied my! 4, 2016 6:12 pm, Powered by phpBB Forum Software phpBB Limited any. I have tried disconnecting the battery and and I am still getting same! That something in the RCM is on the truck, I get the to... New 2023 Ford Bronco 2 Door Shadow Black for sale - only $ 41,101 just to the., think I repaired my yuky Windows phone and voila driving it around on.! Remain within the vehicle is in gear but does with MyFord Touch APIM MI Waverly. Performance Upgrades - Maintenance - Modifications - problem Solving Logo menu display menu menu! Flash programming the correct strategy communicates with 911 Assist best possible experience on website... My outside temperature is not displayed any more the ability to make and maintain outgoing! Sun Jun 20, 2021 12:55 pm, Post I have tried disconnecting battery!