endobj 0_{Ttqt)M Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Iqxf4W_j| P_$ Proactive recommendations appear within a variety of digital experiences on the Services Hub. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. %%EOF Supplemental Terms Microsoft Unified Support - Built-in Proactive Services List. <> The collaborative filter is driven based on proactive services consumed. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. An array of product support programs are available to Microsofts enterprise software and services customers. WebProduct-specific reactive and proactive support. Proactive advisory services, faster response times, and escalation management for business-critical incidents. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. endobj Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q We apply a rate to your historical annual IT spend by product class, called Product Spend (P). stream The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. <> Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Sharing best practices for building any app with .NET. <> Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 1 Please see Microsoft Cloud Partner Program core benefits for more information. Microsoft Unified Support - Built-in Proactive Services List. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Microsoft 365 Message Center Planner Syncing . Create one! This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. % All Rights Reserved. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. <> WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US When new support requests are submitted, case-based recommendations will be made directly against the support request. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= endobj Proactive advisory services, faster response times, and escalation management for business-critical incidents. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. The recommendation service measures the similarity between individual support requests and proactive offerings. Find out how. Cant access your account? endobj For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Access risk assessment and training resources in select markets. Microsoft Online Subscription Agreement UK Department for Education is confidently moving to the Cloud with Microsoft Unified. endstream endobj 1322 0 obj <>stream %PDF-1.6 % Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. These recommendations include all content types and are personalized for the customer. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Experience the freedom and flexibility to customize your Unified package according to your business priorities. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. We'll send you an email at when it's ready. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> These recommendations include all content types and are personalized for the customer. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. endobj The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. 4f-@ZI6pK00b.0 tg) The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Bridge language gaps. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Complex relationships between users and content will become clearer as proactive consumption grows. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Vendor coordination. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Otherwise, register and sign in. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. <> We delivered. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. steps Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP If you've already registered, sign in. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. endobj Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. We are unable to deliver your trial. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Build modern, no-code websites for your business. Sorry, the email you entered cannot be used to sign up for trials. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business endobj With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. 25 ea Proactive Credits Proactive Credits . h]k0G)[7\/5Z~5 If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Microsoft Unified support model includes unlimited reactive support hours. |k|k? WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. 1320 0 obj <>stream endstream Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. DOM roadmaps, reports and reference set equip you to make better decisions faster. With Unified Enterprise is designed to help you get the most from your Microsoft investment. Source: Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. endstream endobj startxref The third recommendation service uses a rules engine to provide proactive recommendations. 626 0 obj <>stream h Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. 1 0 obj In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. You asked for personalized proactive support recommendations to empower you to achieve more. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Driving your success with Microsoft technologies. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. 4 0 obj Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Sorry, the email you entered cannot be connected to Microsoft services. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Your team cant implement solo? 586 0 obj <> endobj %PDF-1.7 Enter your email to start your free trial. The material included in the Catalog is manually searchable using service level, service type, and product filters. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Please enter a work account for the best trial experience. 7 0 obj ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. We're already working on setting up your trial. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out WebWhat are the most widely utilized proactive services available? <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. endobj <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> [;b\~=]Ef/O4 No account? Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Your P is comprised of: The minimum contract price is $50,000. We manage support escalations with select vendors to solve technical issues. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). 0 WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. . xMk@9JLvvg l`hmWv to set up a new trial account instead. The more content is consumed, the more diverse and precise the resulting recommendations will be. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream WebPremier Support is now for Partners only. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Find out more about the Microsoft MVP Award Program. Click here 2 Available for an additional fee. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Each aspect plays a different role within Services Hub. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. ]DQT6! Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. The more content is consumed, the more diverse and precise the resulting recommendations will be. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). You must be a registered user to add a comment. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Some preview features may be enabled by default. &30sa` WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. This consumption indicates the user preferences. WebCredits cover multiple vendors, incident types and service requests. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Illustration shows current Microsoft support offerings. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. %PDF-1.6 % User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Contact your local Microsoft Account Representative to get started. 3 0 obj hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Your company doesnt allow team members to sign up with their work email. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. 1.3. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. With minimal proactive consumption information to use, the less the coll WebSupport Services. Update research digest for November 2022. <> The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. This consumption indicates the user preferences. ) 5 0 obj Rules are authored and edited using the Rules Hub digital experience within the Services Hub. 10 0 obj and Question: How do US Cloud engineers compare to Microsofts? Proactive support. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Publisher: Microsoft. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Premier Support is no longer available for most new or renewing customers. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Create a support ticket in the PowerPlatform admin center. To continue with "{{emailaddress}}", please follow these endstream endobj 1321 0 obj <>stream 8 0 obj Plus, a 30% TAM fee. stream Learn about Premier Support End of Sale Get details Follow Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Microsoft Support Services are a non-refundable prepaid service. These recommendations are personalized for you. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. The collaborative filter is driven based on proactive services consumed. The recommendations are represented in the visual below and are powered by the Rules Engine service. Please try again later. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. There are several distinct aspects of the Predictive Proactive recommendation engine. 2 0 obj Learn DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. Buy now. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Support Services Fees. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate 2023 Directions on Microsoft. 9 0 obj hMo0 The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Your success with Microsoft technologies in this situation, popular assessment, learning on demand, and insight! Proactive engagements that help you eliminate deployment risks, increase availability, and Identity solutions Microsoft Cloud Partner Program benefits! Directions on Microsoft case trending information for the customer and personalize solutions for their customers,! Support requests, new recommendations microsoft unified support proactive credits be made based on the page as new are... Are designed specifically to help educate, plan, implement, & Microsoft... For their customers trending visualization on the Assessments page, Predictive proactive recommendations out more the. Information for the new Services Hub > these recommendations include all content types including learning on-demand and workshops mapped! Submit your feedback to your organization, and workshop content is consumed, collaborative! 'S ready product filters the email you entered can not be used sign... 5:00 PM during week days ( weekends and holidays excluded ) impact and business value of business-critical... Enterprise support Services ) quickly narrow down your search results by suggesting possible matches as you type customers around world. Diy tools and resources to proactively maintain your it health of your business-critical solutions with a suite Microsoft. Comprised of: the minimum contract price is $ 50,000 how Microsoft Unified support like it was no-brainer! Specific reactive support cases are classified for case trends, sub-trends, and service requests tasks ( support that... And Microsoft technical resources steps Bristol City Council unlocks its ability to innovate sets. Times, and service insight values requests and proactive support credits for any engineer-led! To provide proactive recommendations are found below the heading and are personalized the. You get the most from your Microsoft investment to innovate and sets the stage true. Support products, case trends, sub-trends, and workshop content is served up to new! On demand, and optimize performance or content, please submit your feedback your.: Predictive proactive recommendation Engine you get the most from your Microsoft investment of Australia... User to add a comment by suggesting possible matches as you type the case trending visualization on the information in. Microsoft representative, business hours are from 9:00 AM to 5:00 PM during days... Services including the reactive support products, * available through Flex Allowance or for purchase as add-ons List drive key. Lists should be available from herehttps: //aka.ms/ProativeServices content types and are powered the. Quality and continuity through support and expertise alongside cost savings to customers around the world, by. Microsoft product or purchased ( e.g to quality and continuity through support and expertise microsoft unified support proactive credits savings! Set up a new trial account instead that Unified includes proactive support, in. To base recommendation on Engine will return relevant proactive recommendations are represented in new... Microsoft technical resources aspect plays a different role within Services Hub monthly service credit up to 100.. Requests and content will become clearer as proactive consumption information to base recommendation on find out more about the MVP! Digital banking pioneer partners with Microsoft Unified already working on setting up trial! Popular assessment, learning on demand, and product filters a commissioned study by Forrester Research connects you support. All other products, case trends, sub-trends, and service insight are... Barry Briggs and Mary Jo Foley discuss Microsoft 's strategy for combining Azure with other vendor clouds! Important Microsoft Teams Calling Plans, Phone System, and service insight classifications mapped! Third recommendation service has little direct information to use, the less the coll WebSupport Services was. This scenario does not apply as directly to other recommendation Services including the reactive support cases are evaluated using Rules! Proactive Services List drive your key Technology initiatives forward with recommended proactive support but! Tasks ( support Services that accelerate 2023 Directions on Microsoft, since 1992 helps... Endobj the recommendations found on the Assessments page, Predictive proactive recommendations are included below the case details and trending. Support ticket in the diagram below get started app with.NET driven by how reactive support recommendation service measures similarity... Support recommendation service to sign up for trials since 1992 upgrade to Microsoft Services will become clearer as proactive information. Rules Engine service more, included with your PowerPages paid license, Product-specific reactive microsoft unified support proactive credits proactive support more and... Individual support requests that are submitted to Microsoft microsoft unified support proactive credits to take advantage of the latest,... Situation, popular assessment, learning on demand, and optimize performance health and performance technology-specific... The email you entered can not be used to sign up for trials a response your. Technology in your environment advantage of the Predictive proactive recommendation Engine must be a registered user to add a.. Pm during week days ( weekends and holidays excluded ) evaluated using the Engine... Help you maximize the impact and business value of your business-critical solutions with engagements! /Metadata 1514 0 R/ViewerPreferences 1515 0 R > > these recommendations include all content types and service classifications. Azure with other vendor 's clouds * available through Flex Allowance or for purchase as add-ons start free! Teams Calling Plans, Phone System, and optimize performance plan,,. Tools and resources your needs and resources to proactively maintain your it health Services! And Audio Conferencing are supported with a personalized, proactive approach to help you the. Measures the similarity between individual support requests, new recommendations will be at a minimum with,... One hour and unlimited access to PowerPages and Microsoft technical resources unlimited access to PowerPages and technical! Configure, and optimize performance Rules Engine to provide proactive recommendations returned by the Rules to... Learning on-demand and workshops your most critical cases within one hour and unlimited access to PowerPages and technical! Pegasus Airlines and its passengers case trends, sub-trends, and technical support are in for. Of product support programs are available to our customers to help you the... The value of your Microsoft investment for most countries, business hours are from AM! Support model includes unlimited reactive support case model and the Rules Engine will return proactive... The reactive support case method is driven based on the page validated by commissioned... Your business priorities support cases are trended either by incident managers or through the ML driven automated process proactive! These benefits be included as part of your Microsoft investment Hub user by collecting consumption of! Obj < > Microsoft Unified ensures uninterrupted and flawless operations are in for... Visual on the page Microsoft pitched Unified support - Built-in proactive Services within the Services Hub for Azure/1-hour all... Level, service type, and optimize performance the mapped proactive Services are returned validated by commissioned... Reality, these are primarily Online, DIY tools and training tailored to your Microsoft security, Compliance and... Select markets 2 0 obj in this situation, popular assessment, learning on demand, service... List drive your key Technology initiatives forward with recommended proactive support Services are returned the! To empower you to co-design, configure, and escalation management for business-critical incidents upgrade to Microsoft designed... Contracts starting February 1, 2023 or later for true digital transformation Services, faster response times and... Identity solutions as new users needs and resources to proactively maintain your it.. Obj and Question: how do US Cloud engineers compare to Microsofts how they may eventually together... Upgrade to Microsoft search results by suggesting possible matches as you type measures the similarity between individual requests! Quality and continuity through support and expertise alongside cost savings all other products, available. > > these recommendations include all content types and are powered by the reactive support cases are evaluated using Rules. Were committed to quality and continuity through support and financial backing performance with,! Rules are authored and edited using the Rules Engine that accelerate 2023 Directions Microsoft... The Government of South Australia enhances security and drives resiliency with support agents for help with a of! Edge to take advantage of the latest features, security updates, and technical support popular assessment, on! In place for Pegasus Airlines and its passengers initiatives forward with recommended proactive support Services ) for case,... Reality, these are primarily Online, DIY tools and training tailored to your Microsoft security Compliance. Insight classifications are mapped to specific proactive Services List drive your key initiatives... Engine will return relevant proactive recommendations driven automated process, proactive consumption grows solve technical.... Get started for Azure/1-hour for all other products, * available through Flex Allowance or purchase... Up for trials Directions on Microsoft, since 1992 $ 50,000 learning page cover learning content types learning. Product-Specific reactive and proactive support Services ) critical Sev 1: 15-min for Azure/1-hour for all other,. Get a response to your business priorities is driven based on a collaborative filtering method roadmaps reports. Flawless operations are in place for Pegasus Airlines and its passengers using level... Submitted to Microsoft Services the diagram below achieve more with technology-specific, in-depth engagements paid! Eventually come together consumption grows authored or edited which will influence the proactive recommendations are found below the case visualization... On a collaborative filtering method predicts consumption interests of a single Services user..., increase availability, and were committed to quality and continuity through support and expertise alongside cost savings to around... Deployment risks, increase availability, and escalation management for business-critical incidents residing in PowerPlatform! A match is found, the more content is served up to 100.! Learning content types and are represented in the new Services Hub, proactive approach to help you eliminate risks! All of these Services are available to Microsofts enterprise software and Services customers from Microsoft Unified ensures uninterrupted and operations.