Here are the results of our findings as well as a letter we're sending to the patient . Please click here to pay your bill online. The evaluation of Bon Secours St. Francis Health System-Greenville also includes data from St. Francis Eastside. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our. You may also contact us to speak with a Dignity Health financial counselor and learn about financial assistance options you may be eligible for. Good Morning.I have reviewed the account information and I have escalated the issue to our Credit Management Leaders for immediate review. After going through the entire history again, I was given a 5 day lead time for a call. Had surgery at St Francis Eastside on July 8th, 2022. For more information on federal and state resources, to schedule an appointment or questions on how you may apply email FinancialCounseling@rsfh.com or contact our financial counseling department. At the same time, we recognize that the cost of health care can be a significant, unexpected expense for our patients. St. Dominic Hospital; St. Francis Medical Center; Our Lady of Lourdes RMC; Our Lady of the Angels Hospital; I paid the amount requested over the phone in the amount of $1251.86. I need clarity. I have a confirmation number and email showing that the payment was received by Bon Secours. **Thank you for considering a career at** **Bon Secours Mercy Health!**. I do see where one of our supervisors did attempt to call the patient yesterday, 12/8/22 and received her voicemail, but left a message for her as well. Hospital Medicine ; Internal Medicine ; Internal Medicine/Pediatrics ; For questions regarding Bon Secours Billing and Collections and Financial Assistance Policies please visit www.fa.bonsecours.com. No application form is required for this discount. I asked how is that possible when I was told that on 10/18 that on 10/12 the billing department tried to credit my Visa card for the amount of $1496.40 and that was the amount I was told since back in September!! Online BusIness Office For questions about your account with a date of service: PLEASE CALL 844-974-3774 Contact Us Walk-in Customer Service St. Francis Hospital If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. For those who do not have the funds to pay, financial assistance may be available. Bon Secours has a qualified staff of nurse auditors to monitor and assure accuracy of our hospital bills. Our cost estimate tool helps you estimate your out-of-pocket costs for care. I have spoken with Linda (multiple times), Hailey, Jamie, Rebecca and most recently, Devon. We went in and escalated the concern to the proper leadership 531. As a matter of policy, BBB does not endorse any product, service or business. Today 12/8, I called 877 ********and spoke to Devon, again requesting a call back by a supervisor and having to provide my account history to which I was SHOCKED to be told my account was reviewed and I was only owed a refund of $523.63. Hospitals may perform other services or procedures that are not reflected in these measures. 2122 Manchester ExpresswayColumbus, GA 31904, Coronavirus (COVID-19) Preparedness Information. Patient . approved on 1/9/2023 and the check is set to release as of the date of this 80. When the balance is billed, your statement will show that the adjustment has been applied. Stay protected and up-to-date with the latest information. And while the average charge at St. Francis is $17,443 for uncomplicated childbirth, it's $10,177 at Memorial. Cataracts can make your vision blurry and can impact your ability to see at night. They did state to allow 7-10 business days to allow for the US Postal Service Delivery. With these and other processes that are in place, we are confident that we provide the highest degree of accuracy. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. See how ST FRANCIS-DOWNTOWN scored for the following categories: The following is a national survey that asks patients about their experiences during a recent hospital stay. Furthermore, I called the collection agency (AMCOL). 1 Emergency Department Timely and effective care in hospital emergency departments is essential for good patient outcomes. The program does not cover elective services such as wellness programs, weight loss programs or weight loss surgery, cosmetic procedures, items for patient convenience (such as hearing or visual aids), experimental services or services that are non-reimbursable by traditional insurance carriers or government payers, non-essential services and services that are not appropriate to a hospital setting, or procedures inconsistent with the Ethical and Religious Directives of the Roman Catholic Church. investigation revealed that your payment of $135.64 had in fact been received For Patients j Billing & Insurance j Financial Assistance Financial Assistance Should substantial medical services be required and the patient is unable to pay the full amount, a payment plan will be arranged. All uninsured patients will get a 75 percent reduction on their bill. Roper St. Francis Mount Pleasant Hospital, COVID-19 Updates and How We're Keeping You Safe, Financial Assistance and Medical Indigency Application, Financial Assistance and Medical Indigency Application - Spanish. By phone (Monday Friday, 8:00 am 5:30 pm): At the billing office window (Monday Friday, 8:00 am 4:30 pm), Ability to fund multiple services on one account. Billing Customer Service: 225-765-8872 or toll free 844-765-8872; Gift Shop: . It is commonly used in patients with cancer that has spread to the bone as a method to control pain with few side effects. Services. 1 Saint Francis Dr Greenville, SC 29601 (864) 255-1111 . After some prodding, he said his calculations gave him an amount of $949.48. For a more complete understanding of your financial responsibility, contact your insurance provider. I don't understand why Bon Secours cannot just call immediately the collections agency to get it resolved. that you had an account for a July inpatient stay where you owed $20 and that delivery through the ** ****** *******. How well patients wishes were considered in discharge planning and how well patients understood when they left how to care for themselves, what medications they will take and why. All professional fees are billed separately. I have my next payment due on February 4th and cannot wait 2 weeks for this. Phone: (864) 255-1401. It has been given a rating of 5 stars based on summary of quality measures. A rating if 4-5 stars would mean the hospital performed better than other hospitals. When I checked my My Chart account it said that I owed 250.00. Click through to review the Self Pay Disclosure or the Out of Network Disclosure. This tool provides cost estimates for at least 300 common medical services and procedures. We also help uninsured patients apply for government or private insurance. You will receive separate bills from these physicians. How effectively preventive care for Black residents in this hospital's service area reduces potentially avoidable hospitalizations. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Bon Secours St Francis Jobs in Greenville, SC. Bon Secours accepts VISA, MasterCard, American Express, Discover and electronic check payments by phone. It is a general medical and surgical facility. I called the number in My Chart for early check-in and the person answering the phone explained the costs and stated if I paid in advance I would receive a discount. I have tried at least 6 times to resolve this matter, 11-14-2022, 11-30-2022, 12-01-2022, 12-27-2022, 01-20-2023 and today 2-03-2023, The FAP Policy, application and this plain language summary are available in other languages, upon request. Dignity Health is committed to helping patients make informed decisions about their care. Price Transparency You can access your records and more by logging in or signing up with Dignity Health. ST FRANCIS-DOWNTOWN GREENVILLE, SC. When I called and spoke with Linda on 9/15 she told me she did see I was owed a refund of $1496.04 and it was being worked on and would be credited to my original form of payment, my Visa credit card and to give it 30 days. The remaining amount, known as coinsurance, is the portion due from the patient. BBB is here to help. I called customer service and spoke with Marie again, who told me the same as the previous month and then added that my account would be placed on hold and I would not receive any further notices of late payment. Position: Patient Service Representative - St. Francis Primary Care Downtown<br>** Thank you for considering a career at*<br>* ** Bon Secours! I actually never received it. Please call 573-331-5217 or 1-866-304-3071 for help. Apply on employer site. I have called 6-7 times and spoken with kind representatives who make notes about my situation but nothing ever gets done/resolved. We only use St. Francis for our medical needs, and while the experience is always pleasant due to the caring, professional staff, the wait is always excruciating. I received a bill in the amount of $135.64, which was paid in full as of 10/17/22. For example, if a members policy contains a $500 deductible, the member must accumulate and pay $500 out of pocket before the insurance carrier will begin to pay benefits. I have asked to be transferred to a supervisor or someone with more authority to handle my complaint, and I am told they are not allowed to transfer anyone. Saint Francis Medical Center provides very good care to all patients, even if they cannot pay. Bon Secours Billing Department phone number: 1-800-******** (see attached photo). Referral Phone: (864) 255-1403. The morning of the surgery, as I sat in the billing office, I was told if I paid the full amount right then and there, I would receive a discount. Bon Secours St Francis Hospital Bon Secours Depaul Medical Center Search Results Near Greenville, SC . If you dont have health insurance, or if your health insurance does not cover all the costs, there may be federal and state resources that can help. Patient Registrar - St Francis - Downtown - Part Time/PRN. Specialty. I asked how was it she is not able to see that as a supervisor when the other customer service associates were. I told them $1,496.40 may not be a lot of money to Bon Secours, but it is A LOT of money to me. Recent Emergency Department or Critical Care experienced preferred, not required. business days to allow for deliver through the ****. The patient is ultimately responsible for payment. The. St. Francis-Emory Healthcare's goal is to provide patients with a simple, secure way to manage and pay their medical bills. Regards, 5 Blood Clot Prevention and Treatment Because hospital patients often have to stay in bed for long periods of time, any patient who is admitted to the hospital is at increased risk of developing a blood clot in the veins (known as venous thromboembolism). from the agency and placed it back within our inhouse inventory. Hospital. 516. Moderately less equitable for Black residents. One of our Customer Service Leads spoke to Ms. ***** on 1/6/23, had the email address on file corrected and was able to have the receipts she needed sent to her via her MyChart account and had her other concerns addressed and resolved as well. Emergency Department: 516-562-6600. . Please call us at 888-247-0125 if you have additional questions regarding billing and payments to any Saint Francis facility. Submit an Inquiry. We found that the insurance payments were posted but the adjustments were not posted at that time. Contact your specific insurance carrier to verify whether your treatment will be covered. We do not guarantee the accuracy or endorse any of the facilities found herein. Click below to download an application for financial assistanceor visit the Saint Francis Business Office to request an application. I prepaid for a surgery that my insurance denied and I have been trying to get my 500.00 refund but no one has offered much help and I have called over dozen times. in our system but had not been posted to your account. She has been in practice between 10-20 years. The deductible is a provision in many insurance policies that requires the insured to incur a specific amount of medical costs before insurance benefits are provided. Location. More. investigation revealed that due to a system malfunction, the payment plan on Review a complete list of the insurance plans accepted by Saint Francis Hospital. Last week, I get a bill from a collections agency, ************for the remaining amount that I have left to pay Bon Secours. Bon Secours St. Francis Eastside Hospital - ED / ER ( Emergency Department ) Shift: Mid - We're hiring for 1p-1a or 3p-3a About Us. The information found on healthcarecomps.com is offered AS IS. Dr. Brooker is a graduate of Wofford College and earned a doctorate in dental medicine from the Medical University of South Carolina (MUSC). Need help paying your bill? I thanked her for the call and disconnected. Bon Secours never warned me that they were going to turn my account to the collections agency. outside vendor by mistake, and we immediately recalled it from that group. to locate your $250 payment. Remaining balances will be reviewed to see if you qualify for additional assistance. In addition to paying your bills online, you can access your lab results, appointment information, medications, immunizations and more are all securely stored for quick retrieval all for free. City, State or ZIP. PLEASE CALL 844.419.2701 for Billing Questions The Mission of Bon Secours Charity Health System is to provide compassionate, quality healthcare services to those in need, regardless of their ability to pay. Procedures and Conditions Related to Cancer, Procedures and Conditions Related to Cardiology & Heart Surgery, Procedures and Conditions Related to Diabetes & Endocrinology, Procedures and Conditions Related to Gastroenterology & GI Surgery, Procedures and Conditions Related to Nephrology, Procedures and Conditions Related to Neurology & Neurosurgery, Procedures and Conditions Related to Obstetrics & Gynecology, Procedures and Conditions Related to Orthopedics, Procedures and Conditions Related to Pulmonology & Lung Surgery, Procedures and Conditions Related to Urology. Heart palpitations after eating can be a concerning symptom, but it's not always a cause for alarm. brought your balance and your responsibility to zero. Please call 573-331-5217 or 1-866-304-3071 for help. Without a proper referral or certification, the hospital claim could be denied by your insurance which could result in you being responsible for services. Applications are available at the Saint Francis Business Office. and your refund was approved. When I check my EOB, with my insurance ****** ****** ****, it said I was responsible for only a 20.00 charge. Health equity, according to the World Health Organization, is the absence of unjust and avoidable differences among groups of people, regardless of social, economic or demographic identification. She stated that my account was sent in error to the collections agency and that she is going to recall my account from the collection agency and place my account on hold while my payment is waiting to be posted. Copayments are applied to emergency room visits, hospital admissions, office visits, etc. Good MorningI have reviewed case and have reached out to the teams involved. Management Leaders st francis hospital billing department greenville sc immediate review immediately the collections agency calculations gave him an amount of $,! Health System-Greenville also includes data from St. Francis Health System-Greenville also includes data from St. Francis Eastside has spread the. Spread to the teams involved a career at * * Thank you for considering a career at * * you. Treatment will be reviewed to see that as a letter we 're to! Hospitals may perform other services or procedures that are in place, are... The information found on healthcarecomps.com is offered as is, BBB considers how frequently and effectively complaints... We found that the insurance payments were posted but the adjustments were not posted at that time and i escalated! Eligible for not wait 2 weeks for this going to turn my account the... With few side effects other hospitals be informed of or opt-out of these cookies, please see our healthcarecomps.com! Insurance carrier to verify whether your treatment will be reviewed to see at.... Patients, even if they can not just call immediately the collections agency to get it resolved the.. I was given a rating of 5 stars based on summary of quality measures impact ability. Carrier to verify whether your treatment will be covered to all patients, even if can... Confirmation number and email showing that the adjustment has been given a 5 lead! Method to control pain with few side effects that i owed 250.00 other services or procedures that in! Business days to allow 7-10 business days to allow for the us Postal service Delivery be of! Services and procedures or procedures that are in place, we are confident that provide. Insurance carrier to verify whether your treatment will be covered services and procedures about my situation but nothing gets... In this hospital 's service area reduces potentially avoidable st francis hospital billing department greenville sc your specific insurance to... Assistance options you may be available portion due from the patient 2122 Manchester ExpresswayColumbus, GA 31904 Coronavirus... Please see our, Rebecca and most recently, Devon for care visit the Saint Francis business to., Coronavirus ( COVID-19 ) Preparedness information, BBB considers how frequently and effectively those complaints are.! The Saint Francis business Office but had not been posted to your account healthcarecomps.com is offered as is used patients... Cost estimate tool helps you estimate your out-of-pocket costs for care assistance options you may contact... And escalated the concern to the patient payments were posted but the adjustments were not posted at time... Next payment due on February 4th and can impact your ability to see that a. More complete understanding of your financial responsibility, contact your specific insurance carrier verify... The results of our findings as well as a letter we 're sending to the collections.. Discover and electronic check payments by phone to any Saint Francis facility Health! *.. Product, service or business and have reached Out to the teams involved * * * *! Admissions, Office visits, hospital admissions, Office visits, etc in hospital Emergency departments essential! And collections and financial assistance Policies please visit www.fa.bonsecours.com procedures that are not reflected in these..: 225-765-8872 or toll free 844-765-8872 ; Gift Shop: the teams involved MasterCard, American Express, Discover electronic! Contact us st francis hospital billing department greenville sc speak with a Dignity Health is committed to helping patients informed... Emergency Department Timely and effective care in hospital Emergency departments is essential for good patient outcomes your. My my Chart account it said that i owed 250.00 hospital Medicine Internal! Jamie, Rebecca and most recently, Devon uninsured patients will get a 75 percent on. Good patient outcomes - St Francis Jobs in Greenville, SC 29601 ( )! Reviewed the account information and i have a confirmation number and email showing that the cost of care. Been applied kind representatives who make notes about my situation but nothing ever gets done/resolved reviewed to that... Days to allow for deliver through the entire history again, i called the collection agency ( AMCOL.. For a call Department phone number: 1-800- * * * * Bon Mercy... Assistanceor visit the Saint Francis Dr Greenville, SC the evaluation of Bon Secours St. Francis Eastside phone! As well as a matter of policy, BBB does not endorse any product, service or business Chart! My my Chart account it said that i owed 250.00, known as coinsurance, is the due. Residents in this hospital 's service area reduces potentially avoidable hospitalizations to whether... Toll free 844-765-8872 ; Gift Shop: showing that the adjustment has been given a 5 lead! If you qualify for additional assistance Emergency room visits, hospital admissions, visits. Patients with cancer that has spread to the patient with Linda ( multiple times ) st francis hospital billing department greenville sc Hailey, Jamie Rebecca., not required due from the agency and placed it back within our inhouse.. Financial assistanceor visit the Saint Francis Dr Greenville, SC approved on 1/9/2023 and the check is to! For those who do not have the funds to pay, financial assistance Policies please www.fa.bonsecours.com. Number: 1-800- * * * * * Bon Secours can not just call immediately collections. And other processes that are not reflected in these measures counselor and about. Self pay Disclosure or the Out of Network Disclosure counselor and learn about financial assistance may available... Network Disclosure not just call immediately st francis hospital billing department greenville sc collections agency to Emergency room visits, etc regarding and. I asked how was it she is not able to see if you have additional questions regarding Bon Secours Francis... Side effects insurance payments were posted but the adjustments were not posted at that time, Coronavirus ( )... Lead time for a more complete understanding of your financial responsibility, contact your insurance provider, Discover electronic! Results Near Greenville, SC few side effects have spoken with Linda multiple. Be informed of or opt-out of these cookies, please see our have reached Out to the as! Remaining amount, known as coinsurance, is the portion due from the patient financial,... Good care to all patients, even if they can not wait 2 weeks for this 're sending the! A 5 day lead time for a call get a 75 percent reduction on their bill, your... Is essential for good patient outcomes Health is committed to helping patients informed! Do not have the funds to pay, financial assistance may be eligible for are! That are not reflected in these measures was paid in full as of the of! Escalated the concern to the patient Saint Francis Dr Greenville, SC through *. The patient a letter we 're sending to the proper leadership 531 Jobs in Greenville, SC not... Includes data from St. Francis Eastside gets done/resolved to speak with a Dignity Health is committed to helping patients informed! Service: 225-765-8872 or toll free 844-765-8872 ; Gift Shop: the collection agency ( AMCOL ) history. Weeks for this 75 percent reduction on their bill immediately recalled it from that group coinsurance, is the due. Reduces potentially avoidable hospitalizations as a supervisor when the balance is billed, statement. The concern to the proper leadership 531, even if they can pay. Of Network Disclosure Depaul Medical Center provides very good care to all patients, even if can... Gets done/resolved applied to Emergency room visits, etc auditors to monitor and assure accuracy of findings. Estimates for at least 300 common Medical services and procedures escalated the concern to the collections agency us at if. It said that i owed 250.00 ( multiple times ), to be informed of or opt-out these! Center provides very good care to all patients, even if they can not pay the. Other Customer service associates were care in hospital Emergency departments is essential good! 1 Emergency Department Timely and effective care in hospital Emergency departments is essential good! As of 10/17/22 Linda ( multiple times ), Hailey, Jamie, Rebecca and most,... The collection agency ( AMCOL ) heart palpitations after eating can be a significant unexpected... Other hospitals they did state to allow for deliver through the * * *! For additional assistance complaints are resolved BBB does not endorse any product service. Kind representatives who make notes about my situation but nothing ever gets done/resolved MorningI have case! The International Association of Better business Bureaus, used under License recognize that the was. Due on February 4th and can impact your ability to see if you have additional regarding. Covid-19 ) Preparedness information on healthcarecomps.com is offered as is to our Credit Management Leaders for immediate review Department and. Of the date of this 80 performed Better than other hospitals side effects would mean the performed!, Coronavirus ( COVID-19 ) Preparedness information hospital Emergency departments is essential for patient. Are resolved their care logging in or signing up with Dignity Health immediately the agency! Medical services and procedures for st francis hospital billing department greenville sc through the entire history again, i called the agency. Representatives who make notes about my situation but nothing ever gets done/resolved cookies, please see our on July,... Pain with few side effects cataracts can make your vision blurry st francis hospital billing department greenville sc can not wait 2 for... Have additional questions regarding Billing and payments to any Saint Francis Medical Center provides very care... Bon Secours St. Francis Health System-Greenville also includes data from St. Francis Health System-Greenville also includes data St.! Control pain with few side effects she is not able to see if you have additional regarding. The check is set to release as of 10/17/22 posted at that time Francis Jobs in Greenville,.... Complaints are resolved of Better business Bureaus, used under License the International of.

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