In the summer of 2019, a year and a half after his experience trying to buy Bills playoff tickets on a resale site and almost three years after the BOTS Act became law, Corey Pender and three friends sat down in their respective homes and fired up their laptops. A customer filed the suit Friday, accusing the company of rescinding its money-back guarantee following widespread cancellations due to the coronavirus pandemic, The New York Post reports. And when consumers and when artists are all feeling like something is not working in the system, its difficult for me to conclude that the system is working.. Please enter your email address. Yes, SeatGeek is reliable. Their next opponent: the Jacksonville Jaguars. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit.. This and is republished here under a Creative Commons license.. How Does the Illinois Lemon Law Protect Car Buyers? Further along in the transaction, the sites payment step included another HURRY! timer, this one set for 10 minutes, as well as a disclosure revealing that tickets would be delivered by Jan. 23, 2022 nearly a year from the date I was checking out. SeatGeek.com, launched in 2009, is a legit ticket platform that has sold millions of tickets for 10+ years, but there are some negative reviews saying it wasn't the most reliable site. Valentines freely chosen acceptance of the terms and conditions indicate that she did make a conscious and educated decision to purchase these tickets, the company concluded. Copyright 1997-2023 Ripoff Report. Even that language The seller has not yet received your tickets, but youll get them before the event was misleading, according to the suit. Although it had been featured prominently on the companys website, the suit says SeatGeek quietly changed its buyer guarantee to a full refund or a credit to be used for a future purchase to be determined in SeatGeeks sole discretion.. You are free to embed our audio and video content and republish any written story for free under the. That fall, a fan of the jam band Phish was dismayed when an upcoming Madison Square Garden show sold out within seconds. Those tickets then appeared on StubHub at triple their face value. Barclays Center Ditched SeatGeek for Ticketmaster After Recurring Tech Issues. However, this can result in some functions no longer being available. Vaccaro said consumers are often confused about what event and venue they are buying a ticket for, and no matter how transparent you make it, they make mistakes.. Following backlash from fans and a scathing letter from U.S. representatives, Live Nation updated its refund policy. Vlahakis currently is representing a Fire fan in a federal lawsuit against team . But that doesnt align with the experience of the people who run the venues. Do not edit our material, except only to reflect changes in time and location. In 1856, The New York Times complained that the pertinacity with which these gentlemen persist in thrusting reserved seats in your face is intolerable. Twenty years later, another Times editorial observed that gangs of hardened ticket-speculators exist and carry on their atrocious trade with perfect shamelessness. The brazen tactics persisted for more than a century: In the mid-1990s, when a group of ticket resellers faced criticism for paying homeless residents of Austin, Texas, $50 to wait in line overnight to snatch up Bruce Springsteen tickets, one broker told a reporter: Its free enterprise. Between Jan. 1, 2012, and April 1, 2018, consumers spent more than $90 million on TicketNetwork's speculative listings, the lawsuit said. The suit concluded with a settlement in which TicketNetwork agreed to stop misrepresenting, directly or by implication, that a resale ticket site is a venue site or is offering tickets at face value. Today, the company maintains it has abided by the consent decrees terms. 1:20-cv-03248, in the U.S. District Court for the Southern District of New York. This story was edited by Andrew Donohue and Esther Kaplan and copy edited by Nikki Frick. https://topclassactions.com/wp-admin/admin-ajax.php. The case status is Pending - Other Pending. Reveal Who is ED Magedson - Founder, Ripoff Report. At one point in the proceedings, TicketNetwork was forced to hand over a list of all the web domains it had registered. {"requests":{"event":"https:\/\/revealnews.org\/wp-content\/plugins\/newspack-popups\/includes\/..\/api\/campaigns\/index.php"},"triggers":{"trackPageview":{"on":"visible","request":"event","visibilitySpec":{"selector":"#c563","visiblePercentageMin":50,"totalTimeMin":250,"continuousTimeMin":100},"extraUrlParams":{"popup_id":"id_168421","cid":"CLIENT_ID(newspack-cid)"}}}} . You can safely do transactions without fearing a virus or becoming . This field is for validation purposes and should be left unchanged. Seat Geek has my $517.48 but I never received the tickets - this is complete fraud. The IQ family also includes ILMC, the live music industrys top international conference, and the International Festival Forum (IFF). But soon after that, according to the SeatGeek class action lawsuit, SeatGeek underhandedly changed its Buyer Guarantee promise retroactively from [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price to [i]f the event is canceled and not rescheduled, you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. I thought, Whoa, this is really a scam, Valentine said. There are a lot of violations out there to investigate and pursue, and our resources dont even come close to allowing us to do that, said Slaughter, the acting chair. Vaccaro, the TicketNetwork CEO, told Congress last February that his company periodically audits its clients websites to ensure that theyre abiding by the FTCs consent decree. By the 19th century, so-called ticket speculators who purchased seats to sell at a markup were so prevalent that they became media scapegoats. En route, through a stroke of sheer luck, he received a call from his brother, whose wifes godfathers best friend worked for the Bills. This has got to affect other people, too. I dont think that many concertgoers today feel that it is working well. A Settlement totaling $29,999,999.99 has been reached in a class action lawsuit against Allergan about the price that consumers and third-party payors paid for Restasis. Privacy Policy | Trader demands a jury trial to recover actual, punitive and statutory damages, as well as court costs. And in 2016, StubHub announced a partnership with the Philadelphia 76ers that combined primary and secondary inventory in one place. We'll suggest some articles from our help center and you can see what support options are available by tapping Contact Us.. We suggest contacting our team via the methods available in the SeatGeek app and . Byard Duncan can be reached at bduncan@revealnews.org. They steered clear. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Instead, she offered a rough location: South Windsor, Connecticut the town of 25,000 people where TicketNetwork is based. Tickets are backed by SeatGeek's 100% buyer guarantee, and resellers may list tickets above or below face value. Decide which cookies you want to allow. Legislation introduced by Rep. Bill Pascrell, D-N.J., in 2019 would require the same for ticketing. This time, Pender and his friends were about as prepared as living, breathing humans can possibly be in any contemporary ticket-buying scenario: crowded into Ticketmasters digital waiting room, web browsers aglow, coffee brewed, credit cards at the ready, text thread humming with messages. Yet fans have continued to report stumbling into an array of ticket traps. On 09/27/2021 HIGHTOWER, JAMES A filed a Small Claim - Other Small Claim lawsuit against SEATGEEK INC.This case was filed in Escambia County Courts, Escambia County Courthouse located in Escambia, Florida. In February 2018, one Massachusetts resident said they watched tickets to see comedian Rachel Bloom disappear in almost no time at all. They ended up on StubHub shortly thereafter for nearly $500 a 15-fold increase over their $32 face value, according to a complaint filed with the states attorney general. Scores were hit with hidden fees that doubled or tripled the prices theyd seen initially advertised. These different policies that are towards the customers . If you were charged for a flight, event or other service that was canceled or changed because of the coronavirus, click here to participate in an investigation. Long . Thanks for your interest in republishing a story from Reveal. Terms and Conditions. ******URGENT GLOBAL VIRUS ALERT: Make sure to go to BING and type in: CLEANAIRANDWATER.NET and watch the video of planes purposely spreading the virus in order to infect people so the Pharmaceutical companies in America could profit from making vaccines. Who's crazy enough to start this website? One of these companies, Ryadd, set up a site that impersonated New Yorks Radio City Music Hall with a copycat URL, radiocity.musichall-ny.com; images of the marquee; and the name Radio City Music Hall splashed across its homepage in bold text. This is why, as game day approached, he found himself in a car speeding toward the airport with no real plan in place. Major resale platforms claim they are simply connecting sports, music and theater lovers with each other. 7,234 talking about this. Why Ripoff Report will not release author information! Learn more about the cookies we use. Yet today, more than six years after TicketNetworks consent decree with the FTC committing to stop deceptively advertising their resale ticket services, someone else operates tickets.jonesbeach.com, a white-label site with a prominently placed banner image that reads jonesbeach.com, the venues exact URL. It may not be copied without the written permission of Ripoff Report. Fees in the ticket market are as clear an evidence of market failure as Ive seen in my 15 years of doing consumer advocacy, said John Breyault, a vice president at the National Consumers League. Learn more at revealnews.org and subscribe to the Reveal podcast, produced with PRX, at revealnews.org/podcast.. https://www.ripoffreport.com/report/seat-geek/took-money-got-tickets-1512823. On New Years Eve in 2017, Corey Pender was buttoned into a tuxedo at a close friends wedding, subtly toggling his attention between the celebration and his smartphone. If theres a lower price, we have to match it.. I am being charged $380.97 for a base price$$$ what is a base price and is it reasonable? TD Bank along with two other banks agreed to pay $1.35 billion to settle a lawsuit accusing them of helping Allen Stanford's $7 billion Ponzi scheme.The bank will pay the bulk of it ($1.2 billion) to a court-appointed receiver, who will pay back the victims. Not one enforcement action was filed by the FTC until January, when the commission fined three ticket brokers in New Yorks Long Island a total of $3.7 million for allegedly buying more than 150,000 tickets with the aid of bots. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. Theres an outdoor amphitheater in New York called Jones Beach Theater whose official website, jonesbeach.com, features a cartoon seahorse on the homepages top left corner. William Trader alleges that the company which sells tickets to concerts, the theater and sports modified its buyer guarantee that had promised customers a full cash refund if an event is canceled and not rescheduled. What happens if my MLB game is canceled, postponed, or rained out? A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. But a 2018 letter from the companys legal team, filed in response to a consumer complaint to the New York attorney generals office, stated that the company provides customer service for the site. To inquire about syndication or licensing opportunities, please contact Sarah Mirk,smirk@revealnews.org. Yet a recent scan of TicketNetworks site suggests the company continues to advertise tickets that its sellers dont yet possess, without making it clear to consumers. 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