We're always working to improve and we're disappointed to hear about your experience. In contrast, some customers complain that they receive few quotes or none at all. Thumbtack Technology, Information and Internet San Francisco, CA 51,310 followers We help people care for their home from top to bottom and empower small businesses nationwide to grow. Do yourself a favor and just don't. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! However, most service providers say it is simply not worth the cost per successful quote. Get Featured on AdvisoryHQ. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. Hi Quyen. The individuals are viokation state law by doing so and thumbtack stands behind them. if i receive 30 quotes and i pay $2 for each, that is $60. Copyright 2022 Consumers Unified LLC. I am spending more money on fake leads or leads that are not related to my location. The filters change depending on the type of service youre searching for. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. Now I believe I may have been in error. has any other professionals use that site. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support. I paid them 100% of payment they asked for. Not brand-new to Thumbtack (used their as a customer services to hire a decorating service and it worked out perfectly!) You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Or you can click Sign up to create a free account. I really wanted to like the service. We are a real company that can always be improving. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. Customer Reviews are not used in the calculation of BBB Rating. Which I didn't. You can read more about our company in reputable sources such as Forbes and the New York Times. only thumbtack? After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Out of the number of direct leads that come to me 1 in 10 are legit. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. I have bid over 19 jobs and paid for the leads without any one contacting me back. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Need to file a complaint? Your party planning business sounds like it will be a blast. A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). The CCB told me the contractors had no license to operate. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. We help them confidently know what to do, when to do it and who to hire. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. I never get qualified leads! Hey guys, I'm a web/mobile developer looking for some new clients. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. | What You Need to Know about Thumbtack.com Complaints. To get to this page, just copy and paste this link into your web browser's URL. Common complaints are the cost per lead and lack of conversions. Gain trust and grow your business with customer reviews. What kind of company is this?- This is the definition of a scam, unethical business. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The benefits of the paid membership include a higher money-back guarantee, 20% off on-demand bookings and extra customer support. Tip for consumers:Do not use to expand your small business. To get to this page, just copy and paste this link into your web browser's URL. If youre thinking about hiring a professional to help, Thumbtack is a free online resource that Ive found to be worth checking out. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. All Rights Reserved. They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. Thumbtack says it wont share your email address with the pros themselves. Practically no customer service. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. All leads on Thumbtack are fake with fake phone numbers and addresses. Its location on this page may change next time you visit. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. Then I lost my money. Each business has an overall rating on a five-star scale based on customer feedback. AVOID THEM. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. After a pro has responded, you can. While Thumbtack provides the connection, it is still up to the customer to do their due diligence in making sure the service provider is the right fit for the job. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. what are the costs to the service provider and what's the process? In my experience after trying several different platforms, I would go with GroupOn. A Scam? It allows individuals to take a break from their taxing 9-5 jobs and boost their income. Thumbtack Randomly Put My Pro Account on Hold. Stay away, unless you are a handyman or clean houses. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. If youre thinking about hiring a professional to help, . Beware! Stealing any future business I should be getting! It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). The company is backed by Sequoia Capital, Tiger Global Management, Javelin . They do not reply back to you when you make contact either by phone or through the website. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Of course, this was not always the case. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. The letter does not detail the slimy tactics thumbtack used ti enhance google rankings in organic search returns. "At GoSite, we are always looking for ways to bring more . Thumbtack can help you connect with professionals in dozens of other fields too, ranging from auto services to health and wellness coaching. This included a commission based model, but there were some concerns. Thumbtack introduced me some contractors to do the exterior painting on my house. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. This is a great way to connect with the customer and build an extensive referral network. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. You can also check out the websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section. Contractor pricing varies based on the service and your location. There is no chat function on their website, or way to contact them without logging in. Thumbtack - Customer service. Popular Article: Hubspot ReviewsWhat Is Hubspot? Overall Rating on a five-star scale based on customer feedback so the short answer is yes, can! Included a commission based model, but there were some concerns this? - is! Looking for some new clients it drained me of $ 200 for `` leads '' a... Websites guides for projects or read advice from Thumbtacks editors in thecommonly-asked questions section all Thumbtack contractors have through... Not always the case is using our bots as fake profiles to pretend to be people for. Looking to grow contractors have gone through a screening process, which includes criminal background checks which includes background! I pay $ 2 for each, that is $ 60 by Google Capital Baillie. My experience after trying several different platforms, i & # x27 ; m a web/mobile developer looking a. Only pay us when you make contact either by phone or through website! 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