2.3 If you are making purchases or sales on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity (and this Ticket Exchange Policy and references to "you" refer and apply to that company or other legal entity). 15.4 We may need to contact one or more Event Partners for more information before responding to your query or complaint. Further information on how we use your personal data can be found in our, 9.19 If you have any questions or concerns following the purchase of Resale Tickets, you should contact Ticketmaster using our. Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers. Being such a popular ticketing platform, It also provides options for exchanging and upgrading tickets for events. Tickets are purchased directly from the Ticketmaster website or app itself. 4.2 Please note, tickets (including VIP tickets) are the only items that may be listed and sold using the Ticket Exchange. You can change your ticket date by calling the Universal Orlando Guest Contact Center at (877) 589-4783 or Universal Hollywood's Ticket Center at (866) 258-6546. . The best way to describe a ticket swap is like it's a refund and rebuy in a single transaction. Please see one of our theatre managers if you have any questions regarding 3-D . Universal is very particular about their tickets, so to avoid surprises, contact them directly if you have any questions. 9.14 Please ensure that you read the full Resale Ticket description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake. Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. Plus, you can print a receipt, print your Print-at-Home tickets, customize your alerts, and more! The combination of the order number and confirmation code can be used to track and access the ticket order. Remember, the receiver's email address must be different to the sender's email address. BUYER TERMS (BUYING AND USING RESALE TICKETS). For some events ticket exchange time could be 48- or 72-hours notice(You would be able to see this details on my tickets section itself). 14.6 We will not be liable to you for failure to perform any of our obligations under this Ticket Exchange Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). None of us can go on the new date in September. If you become aware or suspect that anyone knows your user name and/or password, you should promptly contact us. That's it, your tickets will be listed on Ticketmaster. Yes, and it takes just a few seconds to create one. (iii) an organiser of the event you are listing Resale Tickets for, or a person acting on behalf of an organiser of the event. You may also be required to provide a valid VAT invoice in respect of the order when requested to do so by a VAT registered buyer. Nonetheless, we recommend in all cases that buyers first seek resolution to any issues using our dispute resolution procedure, as set out in clause 15. Step 1 Access your tickets through the Titans Mobile App on your mobile device. Typically, the transfer of tickets and payment processing can take anywhere from a few hours to several days. When the ticket is exchanged, the . I Want To Cancel My Universal Studios Ticket, The 6 Best Harry Potter Alcoholic Drinks at Universal Orlando (Updated 2023), 10 Best Restaurants At Universal Orlando CityWalk (Updated 2023). When this happens you'll see "resale not available" next to your tickets. 16.4 If any provision of this Ticket Exchange Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Ticket Exchange Policy. Can I Change Universal Tickets Bought Through a Third-Party Seller? 16.2 We shall be entitled to assign our rights and obligations under this Ticket Exchange Policy provided that your rights are not adversely affected. (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). Secondly, Universal is more than happy to work with guests to improve their park experience. A per ticket exchange fee may apply. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Ticket Exchange Policy. If you are not contactable within our required timeframes, this may lead to order cancellation and/or the terms of clause 8 will apply. In insurance, the insurance policy is a contract (generally a standard form contract) between the insurer and the policyholder, which determines the claims which the insurer is legally required to pay. 14.2 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the TM Services and/or any listings, sales or purchases made under this Ticket Exchange Policy. 14.9 If a dispute arises between you and another user (whether a buyer or seller), you release us (and our affiliates, parent undertakings, subsidiaries, and its respective officers, directors, employees, agents, legal representatives and sub-contractors) from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, disclosed and undisclosed arising out of or in any way connected with such dispute. 9.4 Whilst we try to ensure that all Resale Ticket listings are error-free, sometimes technical or other errors may occur. 6. This clause does not affect the terms of any clauses specifically providing for a right of refund. You did it! Except as provided in the previous sentence, this Ticket Exchange Policy does not create any right enforceable by any person who is not a party to it but does not affect any right or remedy that a third party has which exists or is available apart from the Contracts (Rights of Third Parties) Act 1999. To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation. When you buy a Resale ticket, we do our best to reissue them in your name. Locating Guest Account Tickets with Access Code, PLEASE ADD - Bill Frisell @ The Great Hall March 11 Toronto, ON, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Our Motto is: Lets Connect the World Better. With undated multi-day passes, they . We'll automatically reissue most tickets to the buyer. We are having the team with vast experience who always do the research and shape the information in more valuable ways for you. How to Contact Ticketmaster Belgium Note: New tickets must be indicated by a blue dot on the seat map. A: Ticketmaster should have refunded your tickets swiftly. After the switch, you will enter the email address you use to access the community in order to reset your password. There is a lovely baby change inside the Royal Exchange, and lots of cafes around the area. Sports Concerts Theater. skip to content. Therefore, we make no warranty in relation to any goods or services provided by sellers or any acts or omissions of any users (whether buyers or sellers). 9.3 Sellers may also increase or decrease (within certain boundaries) the Sale Price of listed Resale Tickets at any time prior to an order being submitted. However, sometimes the event organiser will request that tickets are not resold. Select the tickets you want to change and touch "Continue." A word to the wise: when it comes to third-party sellers, avoid highly discounted tickets. Selling Tickets. (c) You may only list Resale Tickets that you have the right to sell, and where no third party rights, no applicable terms and conditions and no laws or regulations are breached by listing the Resale Tickets. Can I Transfer Ownership of My Universal Tickets? Changing your theme park reservation dates is a fairly simple process. Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. If your Tickets have not arrived by 5 days before the event (or 5 days before you depart for the event, if earlier), or if you receive a notification of a failed delivery at any time, you should contact us using our. Depending on the ticket type, you will have a set period of time to utilize the rest of the days. FRESNO, Calif. (AP) Mabu saunters across a grassy field and raises his long, gray trunk to wrangle food from a hole carved inside a large boulder, captivating the attention of a girl propped up on her father's shoulders. (c) You must ensure that you make the tickets available for collection by the relevant carrier (if applicable) at the specified time and date. Transfer your tickets with Ticket Transfer. Set the price. (e) You must not list duplicate, counterfeit or stolen tickets. In such circumstances you grant us and/or the seller permission to provide your booking details for the purposes of assisting you to collect the Resale Tickets. If an error results in an incorrectly confirmed order, we will inform you as soon as possible and give you the option of confirming your order with the correct detail or cancelling your order (in which case you will receive a full refund). 4.3 All listings of Resale Tickets are subject to the following conditions and restrictions: (a) You permit us, and/or a third party contractor engaged by us to carry out identification or financial checks for the purposes of verifying your financial status and undertaking fraud checks (and you agree that we may provide your account and payment card details to such third party contractors to carry out such checks). If there is something more to add or any suggestions then please reach out to us with "Contact Us" section. fully guided tours; guided private tours; self-guided tours; testimonials; about us Ticketing Website App Something else. Ticketmaster exchange tickets option helps its users to exchange the ticket for a different date than purchased ones if due to any reason user isnt able to attend the event. Note: Usually 2.5 per ticketare charged for changing the tickets for different date as administrative and handling fees. 2.1 In order to set up a Ticketmaster account you must: (a) be at least 18 years old and able to enter into legally binding contracts; and. Listing Your Tickets 19. Youre likely to get an expired or invalid ticket, and you cant modify either, let alone use them. No exchange fee Broadway subscribers may exchange their tickets to another performance of the same show up to 72 hours before their scheduled performance, subject to availability. For more information about ticket reselling on Vivid Seats and to see if you qualify, click here. Firstly, security wont let the new person past the front gate. If, for any reason, such collection is unable to be completed and a further collection slot needs to be booked and/or a "missed collection" charge is charged to us by the relevant carrier, we may seek to recover such charges from you. A lack of Penn State's own Student Ticket Exchange makes such a venture even tougher for students. What is a CluedUpp event? Longer answer: Usually, most ticketed events (whether through Ticketmaster or any other platform) do not offer exchanges or refunds. 3. (c) if the delivery method is changed to e-delivery, you will be required either to (i) ensure that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event; or (ii) provide a valid email address and ensure that you are able to receive delivery of the Resale Tickets by email, 10.9 It is your responsibility to check your Resale Tickets immediately once they have been delivered as mistakes cannot always be rectified. However, buyers and sellers must not contact or attempt to contact each other directly (except where a seller is a "business seller" (as defined in clause 4.3(g) below), in which case a buyer may contact that seller directly in relation to any complaints using the contact details provided). 3.5 Please note: We facilitate sale/purchase transactions between buyers and sellers, we are not a party to the sale/purchase contract between a buyer and a seller of any Resale Tickets. Yes, it is possible to exchange Ticketmaster tickets for a different date for same event if event is scheduled for multiple dates. 15.2 If you have any queries or complaints regarding your listing, sale or purchase, please contact us using our. (b) You may not list Resale Tickets for sale above the price that you paid for the tickets. 5.11 You may use buyers personal data strictly for the purpose of fulfilment of Resale Tickets only and for no other purpose whatsoever. 5.6 If a buyer does not receive delivery of any Resale Tickets in time for the relevant event as a result of the tickets being delayed, lost or damaged in transit and through no fault of you or the buyer, we may require you to be responsible for the submission of all relevant documentation to the carrier, in order to claim the costs associated with the failed delivery. The availability of Resale Tickets to purchase using the Ticket Exchange is subject to availability and does not mean that Primary Tickets arent also available to purchase for an event or that an event is sold out or that tickets to an event are not available to purchase from other sources (e.g. 1. We have created Fan Guarantee to give you greater flexibility and service when buying tickets from Ticketmaster. You further warrant and represent that you are aged 18 years or over and can enter into legally binding contracts. 10.6 In certain circumstances, where delivery is delayed, you may be required to return the Resale Tickets to us. You can consult all applicable terms and conditions here. 5.1 When a buyer confirms that they want to purchase any Resale Tickets and makes payment, the order will be processed, and you will receive an "order confirmation" notification. Is Universal CityWalk Free? Please note that this may mean that if you choose to offer for sale any Primary Tickets using the Ticket Exchange, you will lose the benefit of any non-ticket elements of a package and/or any upsells you purchased from us if they are reliant on the Primary Ticket. Terrible system I will never buy tickets through Ticketmaster again. If you have booked the incorrect time, date, venue, seating or event in error, please be advised that refunds and exchanges are generally only available where an event has been cancelled or rescheduled or where Australian Consumer Law applies. Please note, once the legally binding contract is formed, you are giving up your rights to the Resale Ticket and are legally bound to supply the Resale to the relevant buyer. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. 14.3 Unless otherwise stated in this clause 14, our and any relevant Event Partners liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Resale Tickets you have listed, sold or purchased shall be limited to the price paid by you the relevant Resale Tickets, including any Service Charges but excluding any Order Processing Fees. 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