It seems like the rooms could use a bit of an update. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. There are also lockers available in the water park for guest use. Hope they are proud. This most recent visit we had kids ages 17, 16, 13, and 7. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. The entire place is original from when it was built im sure. Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. The women's room was utterly disgusting. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. If we didnt drive do long to get there we would have left. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Tripadvisor performs checks on reviews. Points are calculated based on the final folio, and are posted after completing your stay. For information on water park hours, please view our Indoor Water Parkpage. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. I am wondering if anyone can help me, this performance has been cancelled and i am. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Get browser notifications for breaking news, live events, and exclusive reporting. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Cabanas are available to rent daily for your family's comfort and convenience in the water park. The resort's six-story hotel, 95,000-square-foot . The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. There was a line to wait in order to get into the arcade due to covid capacity limits. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. Points cannot be redeemed when booking by phone. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. Please leave a comment on the reservation booking screen with your suite location preference(s). I left something at Great Wolf Lodge. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Are cabanas available to use in the water park? "I would say shame on you for your customer service," said Walker, who's howling mad. Was it the deal of a lifetime? The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. Great Wolf Lodge refunded one charge, but the other two remained. ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. Parents: take children to the restroom often as polluting pools causes an unhealthy condition. You want to play MagicQuest? Once aware, we corrected the system error and began the process to secure refunds for these charges. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. What is the minimum age requirement to confirm a reservation? Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. No outside food or beverages are permitted in the water park. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . Since points can only be used on the room charges, any leftover points can be applied toward your next stay. We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. Casts are allowed in the water park. What time can you use the waterpark at Great Wolf Lodge? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. . Does the resort have on-site restaurants? Debit cards are strongly discouraged. . In a statement, Great Wolf Lodge cited the large gathering. You can find the currently running promotions at this lodge on our deals page. I liked the fireplace for a quick warm up after swimming. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. You would only forfeit your deposit if we couldn't rebook your getaway at all. Objective: This paper describes and reports the patient-specific characteristics of an urgent dental care clinic for COVID-19 infected, suspected, exposed or quarantined patients from March to December 2020 in the Hospital District of Helsinki and Uusimaa, Finland. Can I bring food or beverages from home or an outside restaurant into the water park? I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. At this time we offer deals on rooms. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). The shower handle was semi-broken and hard to turn on and off at times. My kids LOVED IT. Yes, its expensive. Does the resort have wheelchair accessibility? So half of the water park was closed on a Saturday. We do have a locker room with small lockers available for your use. There is something for everyone. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. "It's going to be six or seven. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. Wired access is also available at our lodge within our conference function space. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. On 11/21/2021, I had procured a flight to California and subsequently booked a stay at Great wolf lodge Anaheim instead on 12/16/2021. She cancelled the reservation and issued my refund. However, you can arrive as early as 1:00 p.m. to begin using the water park. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. more. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. Great Wolf Lodge operates as cashless, so there is no ATM on-site. I again contacted customer service via email, no response this time. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. Great Wolf Lodge plans to reopen on April 2. Cards are authorized for $100 per night at check-in. Have questions about our suites or need help planning your stay? This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Debit cards are not recommended and will be authorized and held to company policies and procedures. But Great Wolf Lodge is hoping the reopening process is sped up. Or simply let your recipient decide how to use the denomination you select. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Is grilling / cooking permitted at the resort? 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. Book your resort stay, today. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. Local calls are included in your stay. The kids had a fun, albeit an expensive weekend ($600+/night). The resort was supposed to re-open 3/22 (after being closed due to covid). Swim caps are allowed. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. Are there any water park restrictions if I am pregnant? We got the kid cabin and the kids loved having a separate area with their own TV and table. Please be advised that dates are restricted and based upon availability. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. These water park passes allow access to the water park through the day of your departure. I will never spend money here and encourage others not to. 2501 Great Wolf Drive. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. Food is edible at best. Great Wolf Lodge plans to reopen on April 2. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. And if you haven't met Mr. Doug, you haven't met fun! In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. Trash, food and feces all over the ground. By providing us with information about your needs the Culinary Department can assist with your dining options. Some of the staff were wearing masks though - about 25%. The following day the park was just as filthy. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. No thanks! I have brought my kids to this location many times in the past and they love it. The Lodge assigns suites on the day of arrival. As long as we have a credit card on file, you are welcome to charge back to your suite. Visit greatwolf.com and log into your account to see Bonus Deals. I will never spend money here and encourage others not to.More. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Accessible suites are labeled as such and marked by an accessible icon within the booking process. Cookie Settings/Do Not Sell My Personal Information. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. "We have had no reported positive COVID-19 cases within our guest or pack. We will not accept cash at check-in or any outlets. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Suitable swimwear is required for personal safety. I took the kids again in Sept 2020, after lock down began. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. Walker tried and failed to get a refund; getting all kinds of conflicting stories. We just spent a week in Estonia and Finland. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Then COVID-19 forced the family to skip the trip. What is included in the Great Wolf Lodge Voyagers Membership Program? Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. Review tags are currently only available for English language reviews. This is the version of our website addressed to speakers of English in the United States. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. I have more points than the room costs. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. I let employees know. Waterslides and our elevated attractions are not wheelchair accessible. Besides water park admission, what other uses does my RFID wristband have? The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. For anyone who complains about the price, try a week at Disneyworld! You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Does Great Wolf Lodge offer birthday party packages? Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. Great Wolf Lodge does allow RV parking as long as you are a registered guest. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. Towels in the water park are included but are subject to a fee if not returned. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. February 28, 2023. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. Does the lodge offer a commissionable rate for travel agents? Resort officials say they will offer full refunds to all guests. Check-in time begins at 4 p.m. or as rooms become available. Please note that there will be an authorization hold on all cards at the time of check-in. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. Uno de los miembros en mi grupo tiene alergias. 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