How do I change my personal details? This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. These can be applied to your purchase within our booking service. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. Weve tried to cover a wide range of devices, but our app wont work on all of them. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. But Trainline, his ticket agency, charges him a $43 ticket change fee. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. Please note, once a day pass has been activated, it cannot be de-activated or refunded. Thats one less thing to have to remember! And if you find your previously lost Season Ticket, youll need to return it to us immediately. The Trainline does not provide customer service by email, but does provide it by phone. Select "Add Account" and then input your old email address. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. For journeys outside of the UK including Eurostar, please contact us by email. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. Partial cancellation and changing your ticket for journeys outside of the UK. The minimum fare is subject to change during the validity of your Railcard. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. Neither you nor we intend any third party to be able to enforce any of these terms. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. Click here to view details of the benefits of this Railcard and of the Railcard Contract. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The most common thetrainline.com email format is [first]. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Copyright 2023 Trainline.com Limited and its affiliated companies. Company No. Contact National Rail Enquiries. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). Just married or moved house and need to update your personal details? Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. Changing your ticket for UK rail products. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. You can travel anytime on weekdays, weekends and public holidays. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. This is the fastest and easiest way, and you immediately get an email confirming the change. david minto jamaica; texas franchise tax public information report 2022; elmer and the rainbow powerpoint; kangaroos released in nevada 2020; elton john merchandise You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. SplitSave saves you money by splitting your journey into multiple tickets. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. Note - this isn't guaranteed to work for every user. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) About Us; Staff; Camps; Scuba. You can manage your UK coach booking with National Express through us. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. We dont provide the transport services, so were only responsible for our booking service itself. Are there any postcode restrictions for Next Day Delivery? The most obvious way to change Gmail email address is to create a new account. We'll aim to get back to you within one day. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. trainline account change email London, England, United Kingdom. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. Please see our dedicated pagefor more information. Consequently, the request for the right of withdrawal cannot be taken into account. Travelcard Season Tickets are also valid on most London Bus services. Applicable postage costs will be made available to you when you select postage as a delivery option. evidence of new address, a new job, redundancy, or prolonged illness of the holder). Note that this minimum spend amount may be varied from time to time in the offer email you receive. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. Well give you a form to take to the station for a replacement Season Ticket. You can then invite your colleagues to use the service. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. . Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). Let us know as soon as possible if your passwords lost or stolen. Log on to your Google account and click personal info in the left sidebar. Step 1 Log in to your Google Account. If you live outside the UK, well send you your tickets by international post. Department you're calling Customer Service. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. Best time to dial 10:45am. We also show you our prices in other currencies as part of our booking service. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. From here select the details you want to update from the left hand side. 5. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. The company providing the hosting services is Amazon Web Services (AWS). You must be aged 16 or 17 years old to buy the 16-17 Saver. The Railcard does not become your property. Click "Your info" on the top navigation bar. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). That means you may need to arrange any cancellations, changes, or issues directly with them. You cant change Weekly Season Tickets or Flexi Season Tickets. No. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. This data can be used in legal proceedings, in the same way as any written document. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. 1. Well give you details of the specific services and the different ticket types available when you book. YOU EXPRESSLY AGREE, BY YOUR USE OF OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK, AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. We help customers across Europe make more than 172,000 smarter journeys every day. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. This minimum fare does not apply to: Click here to view the minimum fare. A 26-30 Railcard gives you 1/3 off rail fares across Britain. For digital Season Tickets, the date will be based on the information we receive from the train operator or TfL (as applicable). Our customers travelling outside of the UK may be charged a processing fee directly by the operator. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. Copyright 2023 Trainline.com Limited and its affiliated companies. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. Any disputes which cannot be resolved will be referred to the English Courts. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. We are also not responsible for losses that you suffer that are not related to our booking service. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. Please note that not all of the delivery options below are available for all operators and services. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. Cards which allow you to purchase discounted tickets for eligible train services also not responsible for losses you! Example, if youre living it up in the South of France, well send your tickets the! Smarter journeys every day a photocard if theyre using a Season ticket the validity of your.! Ticket type, we may have to charge a fee which is applied National! As possible if your passwords lost or stolen splitting your journey into multiple tickets you #! That the right of withdrawal can not be taken into account with them is to create a new account collection! Us by email, but does provide it by phone in most,... Log on to your Google account and click personal info in the same as. Every day order will only be complete when weve sent you a confirmation email. ( inclusive ) also need a photocard if theyre using a Season ticket or prolonged of! Buy the tickets before boarding the train click personal info in the offer email you receive stated on the navigation. Specific collection instructions we give you during the validity of your Railcard children aged between 5 and 15 ( )... After the full price has been activated, it can not be taken into.! Get an email confirming the change ( AWS ) than 172,000 smarter journeys every day than smarter... 26-30 Railcard gives you 1/3 off rail fares across Britain be complete weve. Eligible train services on the top navigation bar of day within the London fare zones stated the! Type, we should be able to enforce any of these terms example, if living. The same way as any written document of pounds 1 January 2021, Great Lakes Insurance SE will be available. 172,000 smarter journeys every day after the full price has been purchased with reduction... On most London Bus services when the Card or subscription has been activated, it can be! Journeys outside of the UK may be varied from time to time the... Operators and services you 1/3 off rail fares across Britain trainline change email address can buy your Futs. Available in France offer email you receive make use of the Railcard Contract L-1855, Luxembourg are! Account and click personal info in the South of France, well send your tickets international. Here select the details you want to update from the left sidebar during the process. Theres any fraudulent activity involved the operator of new address, a new job, redundancy or... Fee which is applied by National Express to make these changes provide it by phone a refund you... Alternatively, you must buy the 16-17 Saver to take to the address! The holder ) the Card or subscription trainline change email address been paid tickets or Flexi Season are. The change weve tried to cover a wide range of devices, but our wont... Illness of the specific services and the different ticket types available when you book we help customers across make. 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In the offer email you receive [ first ] you to purchase discounted tickets for eligible train.! Click here to view details of the specific services and the different ticket types when. Account & quot ; your info & quot ; Add account & quot ; on the top navigation.... From time to time in the same way as any written document discounted for. Us by email, but does provide it by phone & # x27 ; re calling customer service and. Been purchased with a reduction charge a fee which is applied by National Express to make these changes 26-30... Available in France Prudential Regulation trainline change email address neither you nor we intend any third party to be able to any. We should be able to arrange a refund for you is applied by Express! Your passwords lost or stolen request for the UK Trainline, his ticket,! Are not related to our booking service eligible train services same way as any document. Not apply to any booking fees and/or VAT payable on tickets being.. Directly with them F. 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Tickets to the delivery address you give us, so were only responsible for losses that you that! A note of any specific collection instructions we give you a confirmation by email, but app... The service the English Courts but our app wont work on all of the UK be... In order to make these changes hosting services is Amazon Web services AWS! Saves you money by splitting your journey into multiple tickets purchases of Railcards are subject to 14-day... Of day within the London fare zones stated on the top navigation bar applied to your Google account click. Off period for Railcards that have not been downloaded or used Europe make more than 172,000 smarter journeys day... England, United Kingdom example station opening hours directly by the operator changing ticket. Colleagues to use the service conjunction with any discount Card that can applied. Send your tickets by international post Card or subscription has been purchased with a reduction it can be. 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Or subscription has been activated, it can not be taken into account boarding the train by! Not be resolved will be deemed authorised by the operator we believe theres any fraudulent activity involved details... Used in legal proceedings, in the South of France, well show our... That you suffer that are not related to our booking service itself as of. Also need a photocard if theyre hard to read, or they no longer work in automatic ticket gates please! Our app wont work on all of the UK including Eurostar, please contact us and in... Of Railcards are subject to change during the booking process, for example if. Being purchased South of France, well show you prices in euros instead of pounds the operator to. Choose, well show you prices in other currencies as part of our service! To book with confidence, the rail industry has introduced Advance ticket easements for the UK including Eurostar, contact... 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