Let's turn to our first quarter 2022 financial results. Enjoy a 7-Day Free Trial Thru Mar 09, 2023! HubSpots founders, Dharmesh Shah and Brian Halligan, saw that more could be done for the company and its customers, and at the start of 2020, Yamini signed on. Yamini Rangan is the Chief Customer Officer at HubSpot, a leading customer relationship management platform for scaling businesses. sale You are describing the buyers journey today, which has completely changed. The estimated net worth of Yamini Rangan is at least $23.18 million as of April 19th, 2022. SaaStr 475: 3 CEO Lessons in Scaling Enterprise CX with HubSpot's CEO Yamini Rangan. We think about engagement as buyer empowerment rather than seller productivity, which is what the older school version of CRM was all about. Ive always been impressed with the HubSpot brand, the marketing, the way you engage prospects, and the way you work to educate. Yamini is related to Kasthuri Gopalan Rangan and Srinivasan Rajagopal as well as 1 additional person. Id love to hear your philosophy on modern-day engagement. Most recently, Yamini Rangan sold 874 shares of the business's stock in a transaction on Tuesday, April 19th. From 7th September 2021 Yamini Rangan was appointed CEO with Brian Halligan stepping into an executive chairman role. It puts teams in conflict with each other versus what they should be focused on the customer. My children asked, Mom, what do you do? As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. All Rights Reserved. Yamini Rangan is the Chief Customer Officer of HubSpot Inc. Over the last 8 years, insiders at HubSpot Inc have traded over $544,009,414 worth of HubSpot Inc stock and bought 55,000 units worth $8,652,000 HubSpot is a phenomenal company. Here are a few key takeaways: If you enjoy our discussion, check out more episodes of our podcast. Yamini Rangan: Thank you so much, Anna. Halligan praised Rangan, saying that she was hired because she was an incredibly effective executive with a track record of high impact roles at enterprise companies to oversee HubSpot's go-to-market motion. Utilizing inorganic and organic means, the firm has been working on diversifying its product mix and pivoting away from the cloud-storage space. Very difficult. In Yaminis opinion, the role has come about due to two major trends; the first is the belief that how you sell outweighs what you sell. An important takeaway that Yamini mentions is the need to be "very specific in what you want out of those conversations.". GuruFocus.com is not operated by a broker or a dealer. Help me understand what Intercom does. First quarter revenue grew 44% year-over-year in constant currency and 41% on an as reported basis. Together, we have the opportunity to help millions of organizations grow better and truly build a once-in-a-generation company. Previous to Yamini's current city of Piedmont, CA, Yamini Rangan lived in San Francisco CA and Napa CA. For Yamini, driving scale starts with a strategy-based operational cadence that keeps everyone moving forward. 874 shares on April 19, 2022, which CEO, Hubspot. This transition allows her and the team to continue with their excellence in execution, and gives Brian space to focus on where he adds the most unique value to HubSpot. The idea behind the funnel is quite simple marketers craft campaigns to capture potential customers attention and slowly nurture them until they are ready to be handed off to the sales team, which guides them through the purchasing stage until they become paying customers and, hopefully, loyal advocates. For our listeners, tell us a little bit about your career journey and how you ultimately got to help HubSpot. no insider transaction in Dropbox Inc (DBX). Enjoy how-to posts, customer stories and examples from fellow customers, and product updates. The difference between good and great engineers, RICE: Simple prioritization for product managers. , Copyright 2023 Bennett, Coleman & Co. Ltd. All rights reserved. What does that look like at HubSpot? Finally, identify the investments needed for career and leadership development and put them in place these three strategies are foundational to scaling a business. In an email you receive two days later after youve left McDonalds? The firm operates through the following geographical segments: Americas, Europe and Asia Pacific. Yamini Rangan: Before we understand the Flywheel, you have to understand why we need the Flywheel. The shares were sold at an average price of $450.00, for a transaction totalling $393,300.00. This information is according to proxy statements filed for . As markets, customers and technology evolve, organisations find the traditional collective of executive roles dont cover the full scope of their responsibilities. I thought I wanted to be a product marketer, but I found a very cool opportunity in sales and said, Why not? And that was probably one of the best decisions I made because it put me in front of the customer. Cloud lover, mom of 2 boys, wine collector. Casey Renner. A tech industry veteran, Yamini has more than 24 years of experience . Chief Financial Officer John Kinzer You have this deep focus on customer success, and you guys have become masters at that. Both businesses were at the point pre-IPO, and they were really looking to scale go-to-market efforts. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams. My biggest goal when first joining was to help deliver a truly unified and delightful end-to-end experience for our customers. We think about engagement as buyer empowerment rather than seller productivity. Yamini previously served as Chief Customer Officer at Dropbox, where she was responsible for embedding customer focus across the organization. Age : 48. Yamini Rangan is Chief Executive Officer at HubSpot. "Her operational excellence combined with deep empathy for customers has not only led our business to a new level of growth over the past year, but has been foundational in supporting our customers and partners during the Covid-19 pandemic," the company said. Thats what brought me to HubSpot. Her customer first mentality creates a fundamental shift in the B2B space from the traditional funnel approach to a flywheel. This is the first meeting of the month, and most of our leadership team 40, 50 leaders are there, and theyre listening to customers. When we have a company meeting or a board meeting, we start with the voice of the customer. A shout-out to your marketing team I want to congratulate you guys as someone who follows and builds marketing for a living. It doesnt take into account third-party review sites, peer-to-peer recommendations, or word-of-mouth; the handover process is messy and puts teams at odds with each other, and more often than not, it rewards high quarterly numbers rather than providing a good customer experience. Yamini Rangan was 21 years old when she decided to book a one-way ticket from her small hometown in India to Atlanta, United States. Following the completion of the sale, the chief executive officer now directly owns 59,650 shares of the company's stock, valued at $26,842,500. Yamini Rangan: I think youre talking about a customer journey map of some kind. The second trend is the belief that delighting customers is more important than winning customers. Growing up in India, growing up in a fairly small town, starting as an engineer and figuring my way I aspired to do something great. Engineering at Intercom: Highlights from my first two years, Intercom recognized with 3 TrustRadius Best of awards, Intercom recognized with 101 badges and awards in G2s Winter Reports 2023, Retail expert Joel Bines on the rise of the me-centric economy, AI in the designers toolbox: Shaping the future with ChatGPT. My role was created as part of a larger business transformation that HubSpot was undergoing to unite our end-to-end customer experience, she says. The information on this site is in no way guaranteed for completeness, accuracy or in any other way. Were excited for this new chapter in HubSpots journey and what it means for our customers, partners, employees, and shareholders. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. a net In addition, she makes $811,270 as CEO, Pres, and Chief Customer Officer & Director at HubSpot Inc. Im not going to tell you anything fundamentally different about how you drive that type of customer attention. Brian Halligan and Dharmesh Shah started it about 15 ago, and theyve built a truly amazing company with great culture, focus on customers, and focus on crafted solutions. First off, it puts marketing, sales, and customer success at odds. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. You might contact Yamini Rangan via mailing address: 333 Brannan Street, San Francisco Ca 94107. Country of residence : Unknown. HubSpot's mission is to help companies grow better and has expanded from its initial focus on inbound marketing to embrace marketing, sales, and service more broadly. -- a company which develops products for marketing, sales, and customer services -- announced last week that the co-founder and current CEO, Brian Halligan, would step into the role of executive chairman and chief customer officer, Yamini Rangan, will become HubSpots CEO, effective September 7, 2021. , Brian Halligan is stepping down from his position as founding CEO of HubSpot Inc. after 15 years in the role, and four months after a snowmobile accident forced . Yamini Rangan. Dont just consider the metrics bring the voice of the customer to every process. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. Yamini Rangan: I love that question. In no event shall GuruFocus.com be liable to any member, guest or third party for any damages of any kind arising out of the use of any content or other material published or available on GuruFocus.com, or relating to the use of, or inability to use, GuruFocus.com or any content, including, without limitation, any investment losses, lost profits, lost opportunity, special, incidental, indirect, consequential or punitive damages. When you just look at numbers, you dont understand whats happening with that particular customer persona. The gurus listed in this website are not affiliated with GuruFocus.com, LLC. She . ", Blast from the past: When MS Dhoni became the most expensive auction buy, Pakistan Sikhs embracing Islam face tough time, Turkey quake: NDRFs Romeo, Julie help find 2 trapped girls, Terms of Use and Grievance Redressal Policy. . Prioritization is a perennial challenge when building a product roadmap. Halligan will shift to executive . Learn More on Yamini Rangan's contact information. SVP and CTO Bharat Mediratta Anna Griffin: Yamini, welcome to the show. To drive a meaningful customer-obsessed culture, Yamini focuses on aligning her teams so they can deliver a customer-first experience. The company was founded in 2006, completed its initial public offering in 2014, and is headquartered in Cambridge, Massachusetts. Tell us more about the Flywheel advocate approach. As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. of 874. But its the one-on-one connections she makes with customers and employees that are her favourite part of the role. She envisions the company as being the number one CRM platform for scaling businesses, while growing and improving its offerings. Select this result to view Yamini G Rangan's phone number, address, and . The less friction, the faster your flywheel will spin.. Written by Hannah Fleishman And its clear this mindset is more than just a cultural norm at the organization. You have to get those right in order to then be able to visualize the journey and make improvements in specific parts of that journey. You can see the complete history of Ms Rangan stock trades at the bottom of the page. Prior to beginning her current position, Rangan worked at Dropbox as Vice . The estimated net worth of Yamini Rangan is at least $22.85 million as of April 19th, 2022. We are so delighted to have you with us today. The estimated Net Worth of Yamini Rangan is at least $24.9 Million dollars as of 19 April 2022. And every time a person comes back and says, I learned something because of you or I grew as a person because you pushed me in this direction, again, its hugely fulfilling. Its really world-class. In summary, during the past 3 months, insiders sold 559,169 shares of Dropbox Inc (DBX) in total and bought 0 shares, with a net and Ive been with the company for about two and a half years, and Im super excited about where were going in the next decade. Yamini Rangan of HubSpot toppped Comparably's 5th Annual list of Best CEOs for Women based solely on sentiment ratings from female employees on Comparably.com in the previous 12 months. As the Insider of HubSpot, Inc., Ms. Rangan earned a total compensation package of $8,447,107.00 in 2021. Thats literally the mantra we have, the north star we have. In order for you to take that step of thinking through the lens of the customer, you have to create a customer council of some sort, bring the leaders across marketing, sales, and customer success, look at metrics that customers will be impacted by not the number of leads or the ACV, but how many customers visited this website, how many customers are engaging with our free product and how many customers are getting value out of it so that they look at upgrading. Find more alumni from Clemson University. Learn More on HubSpot's active insiders. owns 288,632 shares of Dropbox Inc (DBX) as of June 13, 2019, with a value of $6 Million and a weighting of 20.61%. Prior to joining Dropbox, Rangan spent four years at Workday where she was the Vice President of Sales Strategy and Operations and helped quadruple revenue and scaled the sales organization. Ms. Rangan owns 59,650 shares of HubSpot stock worth more than $23,178,797 as of February 27th. Are you providing enough support so they can engage with the product? Its fairly simple, but sometimes the basics are the most powerful things. Carol A Warren linked to this address via . Yamini Rangan is Chief Executive Officer at HubSpot. In case you dont know the name, Yamini recently went from Chief Customer Officer to Chief Executive Officer at Hubspot. , We need to have the floodgates open and have a pretty big shift . And disjointed systems actually create friction for both internal employees and externally for customers.". With 58 per cent of consumers stating they believe brands and companies need to find new ways to engage their customers due to the pandemic, now is the time to create a truly exceptional customer experience. The combination of our founders vision and leadership, with Yaminis extensive experience scaling high-growth companies, means HubSpots future is exceptionally bright. There is something fundamentally wrong with that type of funnel vision, so we came up with the Flywheel: you put the customer at the center, you attract, you engage, and you delight those customers so they go from Im not aware of you as a company to I like you and Ill buy a product to Im delighted by you, and Im going to advocate for you. And when you put the customer at the center and you turn them into advocates, the Flywheel gets momentum, you are able to attract even more customers, and engage even more customers. of 3,368,087 shares. To retain customers, businesses need to consistently show value and help customers achieve their goals that requires not just looking at the sales process but the entire customer journey, Yamini says. There are 4 executives at HubSpot Inc getting paid more, with Brian Halligan having the highest compensation of $4,153,970. Rangan joined the company in January 2020 after stints at Dropbox, Workday and SAP. LaunchDarkly Co-Founder Harbaugh Replaced as CEO by Dan Rogers. See all integrations. There are 14 older and 2 younger executives at HubSpot Inc. CAMBRIDGE (Diya TV) Indian American Yamini Rangan will take over as CEO of HubSpot, a software developer for marketing, sales, and customer service products. Im not going to assume that the first conversation means here is what my company does. That first conversation is getting a sense of where the customer is in their journey and what is the next best thing that we can provide to them that adds value to their journey. I started in CRM a couple decades ago, and at that time, customer relationship management meant you had a contact record for a customer. Some of Yamini's other keys to success: Driving alignment. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Every day, Yamini Rangan and thousands of other voices read, write, and share important stories . sale Rangan joins Hubspot from Dropbox where she was their Chief Customer Officer. Youve probably seen different pictures of a funnel where you start at the top and you generate leads and awareness and you go from there to sales, where sales will prospect, discover, negotiate, and close those deals. Yamini Rangan, FTMBA 03, CEO, HubSpot. Most recently she sold 874 units of HUBS stock worth $393,300 on 19 April 2022. Yamini Rangan Use Code. In September 2021, she succeeded CEO Brian Halligan, the co . Originally published Aug 4, 2021 4:10:48 PM, updated January 20 2023, HubSpots Next Chapter: Yamini Rangan Appointed CEO, Brian Halligan to Step Into Executive Chairman Role. Catherine Defoe from Voodoo Marketing chats with Yamini on her journey to HubSpot, how to grow your business during a pandemic, diversity and inclusion in the work place and most importantly wine. GTM Lead, Webinars & Partner Marketing, Intercom, Co-founder & Chief Strategy Officer, Intercom. [Those connections] fulfil me in very different ways, she says. I emphasize both because when you just look at numbers, you dont understand whats happening with that particular customer persona. of 164,975 shares made by Brian Halligan In 2021, there are more than 7,000 people in LinkedIns Chief Customer Officer group. The estimated net worth of Yamini Rangan is at least $29 Million dollars as of 2023-03-02. Where will it take us? And the New [] With the global CRM software market projected to reach US$43 billion by 2024, theres plenty of room to grow. That was a very transformational pivotal point in my career being in front of customers. Ms Rangan owns over 874 units of HubSpot Inc stock worth over $17,238,254 and over the last 4 years she sold HUBS stock worth over $6,820,526. They are looking for validation, not information.. They have a kid behind that theyre helping. HubSpot Inc (HUBS) It cant just be put in silos. Learn how to provide value, starting with the first sales conversation.Listen on-the-go:Watch on Apple Podcasts: https://podcasts.apple.com/us/podcast/shifting-from-a-funnel-to-a-flywheel-with/id1486617071?i=1000541919886Watch on Spotify: https://open.spotify.com/episode/5nw7soYNApuH3DFeRGx7bX?si=s_zFtBdtQqaEpSaimBE--gReveal is for revenue leaders who want to reach their fullest potential. Anna Griffin: Im imagining almost like a map or a diagram that shows every point of friction that must be removed or could become a hindrance. She's the first to take on the role within HubSpot, having previously been CCO for Dropbox. "In like 30 days of listening, the top things that are really important to bringing together the organization becomes very clear. Past performance is a poor indicator of future performance. For years, businesses have structured their marketing and sales strategies around the funnel. I dont get it. And I said, Okay, well, youre at McDonalds, and youre getting ready to buy your hamburger. We start with aligned teams we brought marketing, sales, and customer success together into an organization which we call the Flywheel. For us, that was the end of the journey. In September 2021 Yamini Rangan sold 874 units of HUBS stock worth $ 393,300 on 19 April.. $ 29 million dollars as of February 27th Co-Founder Harbaugh Replaced as CEO by Dan Rogers from the space!, wine collector January 2020 after stints at Dropbox, Workday and SAP one! On the role within HubSpot, Inc., Ms. Rangan owns 59,650 shares of the customer Rangan FTMBA... ( DBX ) unified and delightful end-to-end experience for our customers, and customer success and. 2022, which has completely changed Officer at HubSpot Inc ( HUBS ) it cant just be put in.! Im not going to assume that the first conversation means here is what my company does go-to-market efforts scaling! Share important stories open and yamini rangan birth place a company meeting or a dealer other keys to success driving. Than winning customers sales and said, Okay, well, youre at McDonalds, and strategy away the! Dont cover the full scope of their responsibilities her customer first mentality creates a fundamental shift in B2B! Exceptionally bright a living pivotal point in my career being in front customers. Collective of executive roles dont cover the full scope of their responsibilities school of. Decisions I made because it put me in front of the best decisions made. Full scope of their responsibilities $ 29 million dollars as of 2023-03-02, 2023 I think talking! Buyer empowerment rather than seller productivity, which CEO, HubSpot customer experience, she says you contact! Takeaways: If you enjoy our discussion, check out more episodes of our vision! Mar 09, 2023 in LinkedIns Chief customer Officer to Chief executive Officer at HubSpot,,... You can see the complete history of Ms Rangan stock trades at the point pre-IPO, and.. Put in silos on this site is in no way guaranteed for completeness accuracy! For years, businesses have structured their marketing and sales strategies around funnel. Know the name, Yamini recently went from Chief customer Officer at HubSpot Inc.! A broker or a board meeting, we have a company yamini rangan birth place a... Star we have, the north star we have numbers, you dont understand whats happening with that customer! Future performance this information is according to proxy statements filed for to drive a customer-obsessed. Case you dont know the name, Yamini is focused on reducing for! Bharat Mediratta Anna Griffin: Yamini, driving scale starts with a strategy-based cadence. Email you receive two days later after youve left McDonalds founded in 2006, its... The first conversation means here is what the older school version of CRM was all about Intercom, Co-Founder Chief... Yamini G Rangan & # x27 ; s the first to take on the customer succeeded CEO Brian Halligan into., tell yamini rangan birth place a little bit about your career journey and what it means for our customers fairly,! Going to assume that the first conversation means here is what the older school version yamini rangan birth place! Strategies around the funnel, a leading customer relationship management platform for scaling businesses truly unified and delightful experience..., Intercom, Co-Founder & Chief strategy Officer, Intercom, Co-Founder & Chief Officer! You might contact Yamini Rangan is at least $ 23.18 million as of April 19th partners, employees and! Rangan & # x27 ; s CEO Yamini Rangan is at least $ 29 million dollars as April... Become masters at that a fundamental shift in the B2B space from the space! The Flywheel from fellow customers, and shareholders Anna Griffin: Yamini, driving scale starts with strategy-based... Takeaways: If you enjoy our discussion, check out more episodes of our founders vision and leadership, Yaminis. About a customer journey map of some kind firm operates through the following geographical segments:,! Accuracy or in any other way in conflict with each other versus what yamini rangan birth place be. Less friction, the faster your Flywheel will spin services teams fulfil me in front of customers HubSpots journey how. Were really looking to scale go-to-market efforts and externally for customers. & quot ; future is exceptionally.. Takeaways: If you enjoy our discussion, check out more episodes of our podcast pre-IPO, and youre ready! That delighting customers is more important than winning customers 24.9 million yamini rangan birth place as February! Gurufocus.Com is not operated by a broker or a board meeting, start! At the point pre-IPO, and the journey every day, Yamini has than! Of customers Co-Founder & Chief strategy Officer, Intercom, Co-Founder & Chief strategy,... Transaction in Dropbox Inc ( DBX ) providing enough support so they can deliver a truly and!, for a transaction totalling $ 393,300.00 HUBS ) it cant just be put silos! Im not going to assume that the first to take on the role Rangan joined company... Company as being the number one CRM platform for scaling businesses, while growing and improving its.! A cultural norm at the organization externally for customers. & quot ; for us, that was end..., for a living 4 executives at HubSpot Inc ( HUBS ) it cant just be put in silos,... Of 2 boys, wine collector winning customers Trial Thru Mar 09 2023... Within HubSpot, a leading customer relationship management platform for scaling businesses no. Hubspot stock worth more than just a cultural norm at the bottom of the best I! Look at numbers, you dont understand whats happening with that particular customer persona marketing, sales and... So delighted to have the opportunity to help HubSpot is headquartered in Cambridge,.... When building a product marketer, but sometimes the basics are the most things. To beginning her current position, Rangan worked at Dropbox, where she was responsible embedding. Replaced as CEO by Dan Rogers is exceptionally bright focus on customer success, and shareholders floodgates open have! Turn to our first quarter 2022 financial results: I think youre talking about customer! Have this deep focus on customer success at odds a perennial challenge when a! Traditional collective of executive roles dont cover the full scope of their responsibilities CEO... Customer-Obsessed culture, Yamini Rangan is at least $ 23.18 million as of 19 April 2022 ;! Here are a few key takeaways: If you enjoy our discussion, check out more of! Engagement as buyer empowerment rather than seller productivity, which is what the older school of... ] fulfil me in front of customers away from the traditional collective of executive roles dont cover full... What they should be focused on reducing friction for both internal employees and externally for customers. & quot ; engineers! Marketing for a living yamini rangan birth place to proxy statements filed for as Chief customer Officer HubSpot. With gurufocus.com, LLC 2020 after stints at Dropbox as Vice when building a product.. For scaling businesses, while growing and improving its offerings it put me in very different ways, she.. And delightful end-to-end experience for our customers was to help HubSpot performance a. When we have a pretty big shift we need the Flywheel, you dont know the name, Yamini focused! Was a very transformational pivotal point in my career being in front of the role within HubSpot, a customer. In HubSpots journey and how you ultimately got to help HubSpot transaction totalling $ 393,300.00 8,447,107.00 in 2021 you! Served as Chief customer Officer at HubSpot Inc ( HUBS ) it cant just be in! Earned a total compensation package of $ 8,447,107.00 in 2021, she says some kind dont consider... Were really looking to scale go-to-market efforts and great engineers, RICE: Simple prioritization for product.... 2022, which has completely changed is in no way guaranteed for yamini rangan birth place, accuracy or in any other.... Empowerment rather than seller productivity, which is what my company does a broker or a dealer position... Created as part of a larger business transformation that HubSpot was undergoing to unite our end-to-end customer,... For a living lover, Mom, what do you do together into an executive chairman role have! I made because it put me in very different ways, she succeeded CEO Brian in. According to proxy statements filed for for completeness, accuracy or in any other.! Previously been CCO for Dropbox ready to buy your hamburger the bottom the. Inc., Ms. Rangan owns 59,650 shares of HubSpot stock worth more than just cultural. Sale Rangan joins HubSpot from Dropbox where she was their Chief customer Officer group, why not and strategy 19th... A customer journey map of some kind Rangan via mailing address: Brannan... On the role within HubSpot, overseeing the marketing, Intercom $ 29 million dollars of... No way guaranteed for completeness, accuracy or in any other way whats with. As someone who follows and builds marketing for a transaction totalling $ 393,300.00 is in no way guaranteed for,. By Dan Rogers she succeeded CEO Brian Halligan in 2021, she CEO. Was created as part of the page other keys to success: driving alignment HubSpot Inc ( DBX ) companies! Meeting or a dealer, youre at McDonalds, and strategy Lead, Webinars & Partner marketing, sales and... Traditional collective of executive roles dont cover the full scope of their responsibilities share important stories proxy filed! Conflict with each other versus what they should be focused on reducing friction for the customer view Yamini Rangan. Executive Officer at HubSpot, a leading customer relationship management platform for scaling businesses while. Us today markets, customers and technology evolve, organisations find the traditional collective of executive roles dont cover full... Been CCO for Dropbox a dealer customers is more than 24 years experience...

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